Technical support Executive Jobs in Hyderabad - Alacrity Recruitment Service

Technical support Executive

Alacrity Recruitment Service

0.6 to 1 Years

32000 - 35000 Monthly

Expired

Posted: 21 Jul 18

Job Summary:

Urgent Opening For Technical Support Executive in a Top MNC company in HyderabadLocation.
Language :Must be Fluent in English
Qualification : Intermediate/ Any Graduates/ Post Graduates
Job Type : Rotational shifts , full – time
Job Role : Tech Support Executive ( Experienced )
EXPERIENCE NEEDED : Minimum 6 months experience as Tech Support Exectuive / 1 yearexperience as Customer Support Executive
Role Category : Voice Process ( Technical )
Salary : Upto 4 L P.A

Responsibilities :

Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and networkconfiguration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’vesolved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. softwaredevelopers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional aftertroubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients