Technical support Executive Jobs in Indore

Technical support Executive

Docusoft Ltd.

1 to 3+ Years

Not disclosed

Expired

Posted: 25 Feb 20

Job Description

Technical Support Executive Indore, Madhya Pradesh(INDIA)

Location:Indore, Madhya Pradesh(INDIA)

Qualification:BE/ B. Tech/ MCA

Experience: 1 – 5 Years

Ingesting additional data sources into Hadoop in either streaming or batch mode
Manages email, chats and calls from Clients. Resolve customer issues in a timely and consistent manner.
Answer customer queries through multiple support channels (email, ticket system, support forum, etc.
Find technical solutions on issues or queries related to unknown or new scenarios.
Work closely with product development team to keep updated on products and its functionalities.
Provide continuous feedback on product improvements from customers.
Maintain troubleshooting guide, user guide and documentation of the product.
Keep up-to-date with all DocuSoft products and its enhancements.
Maintain excellent customer satisfaction level.
Comfort in a Support based role for up to 8 hours a day.
Ability to work in any shift based on business needs.
The ideal candidate should possess some d administrative experience.
Self-motivation and the ability to work under minimal supervision is a must.
This is a fantastic opportunity to join a market leader in the Document Management sector as a Business Development Manager.
The ideal candidate will be proactive, analytical, organised, very well communicative, and has extensive experience in Technical-Customer Support and Managing Customer Escalation (Phone-Email-Chat).
The solutions we provide are innovative and require a consultative approach as the business development manager will be liaising with clients from financial institutions and a range of corporate clients from multiple verticals.

Job Particulars

Role customer service tech support

Education BE/B.Tech, MCA

Who can apply Experienced (1 to 3+ Years)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id872626

Job Category 1 to 3 Yr Exp , Tech Support

Locality Address

State Madhya Pradesh

Country India

About Company

Docusoft has been successful in implementing software solutions that deliver efficiency and productivity to a wide range of clients since 2003. The Docusoft suite of solutions are effective where there is a requirement for structured indexing, where document and process compliance is necessary, and where there is a significant dependence on document handling, processing and workflow.

Technical support Executive Job in Docusoft Ltd. at Indore