Technical support Executive Jobs in Pune - SANCURO
Job Description
Primary Purpose:
The Technical Support Executive will ideally possess 2~4 years of strong technical experience with Certified on CCNA, CCNP, MCP, MCSA, MCSE in the areas of Desktop, Laptop, Server, monitoring tools, Solar Winds, ticketing tools.
The candidate should have good attitude and Customer handling skill. Primary responsibility includes handling desktop, laptop and basic network issues at client end. Good verbal and written communication skills, good listening habit and patience in handing customer aggressiveness is important.
Principle Responsibilities:
1) Operation System Installation, configurations and troubleshooting working knowledge on Win7/Win8/Win10 and Server 2008/2012/2016
2) Troubleshooting and installation of printers, scanners
3) Office and Business application client installation and configuration.
4) Installation / configuration/archive of outlook e-mail client
5) Basic knowledge of ticketing tool to assign, update and close calls in tool.
6) Antivirus client installation and Definition update.
7) Microsoft patches and service pack update on system.
8) Awareness of Information security policy and adherence
9) Coordination with IT vendor for warranty support and call logging.
10) Good communication skill verbal, email.
11) Escalating IT issues to next level where necessary and keep user informed on call.
12) Basic Understanding of LAN network and troubleshooting.
13) Configuration of basic router and wireless access point
Skills – Must have
1) IP Address and IP-sub-netting knowledge
2) Hand on experience on desktop assembly and windows operating system installation
3) VPN, VLAN, DHCP, DNS knowledge
4) Working knowledge on Active Directory (Creation/Suspension of Users, Organizational unit, service accounts and password reset), domain servers/DNS, domain controllers, IP addressing/DHCP
5) Excellent remote troubleshooting skills (Laptop, Desktop, Printers, servers, storage, backups)
6) Ability to communicate at all levels, both technical and non-technical
7) Ability to perform well as part of a team under direct & indirect supervision
8) Good communication skills (active listening skills), documentation skills, able to articulate and speak with clear voice
9) Attitude to Seek out new assignments and additional job duties, especially those outside normal work area.
Soft Skills
Must have empathy with end users and Customer centric approach
Good Team player
Maintain high professional code of conduct
Out of box thinker and analytical approach for problem solving
Learning Attitude
Ability to perform under work pressure and stringent delivery timelines
Job Particulars
About Company
Sancuro is an exclusive enterprise working in the remote tech support domain. We provide niche expertise in system and network configuration and maintenance for IT-enabled establishments. Through refined security protocols, pay-per-service model and end-to-end array of services, we serve diverse industries and reputed clients.
Sancuro was established in 2016, with a dedicated focus on IT Network Infrastructure Solutions. The company is backed by the experience of Sanveer Infotech, which has been working in the field since 2008. Sancuro inherits the founding ideas of trust, integrity and assurance.
We move ahead with the mission to achieve customer satisfaction by prompt and transparent services. While ensuring security and confidentiality of customer networks, our thrust is on building complete and safe networks through convergence.
