Technical Support Executive Jobs Opening in ACL Digital at Chembur, Airoli, Kopar Khairane, Mumbai, Navi Mumbai

Please find the below Job description for Technical Support Executive.( 1 year bond)

Experience-  Only Fresher

Shift 

Male-rotational shift

Female-Day shift

Location

Navi Mumbai 

Required Personal Skills

• Good communication skills
• Reliable, on-time, personable, and customer-focused
• Comfortable working in rotational shift and Week days.

Required Technical Skills:

• Attend calls from customers to understand their technical services related issues.
• Use script to provide Information to customers regarding the support services.
• Ask pertinent questions to understand the customer issues.
• Record the customers issues in ITSM system.
• Keep records of calls and record useful information
• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles Successful deployment

• Ability to diagnose and resolve basic technical issues
• Good understanding of computer systems and other tech products
• Customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Experience providing application support
• Good Understanding of networking technologies

Education Qualification:-

Graduation is Must (Like:- BCA/BCOM/BSC IT, BA, 3yrs Diploma after 12th)

Pre-Requisites:-

Own Laptop/Desktop and Broadband Network Connection

1 Year Bond is compulsory due to Fresher

1st Month we will give Training with salary – (20K CTC – Take home 15K)

If any interested send your resume 

1. What are the job requirements to apply for this Technical Support Executive job position?
   
   • Ans: A candidate must have a minimum of fresher as an Technical Support Executive


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BCA, BSc
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 15000 Monthly. The Salary will depend on the interview. This Technical Support Executive is a Full Time in Mumbai, Navi Mumbai.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This Technical Support Executive is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the Technical Support Executive position?
   
   • Ans: There are immediate 1 job openings for Technical Support Executive in our Organisation.