Technical support Executive Job in Client of Cassius Technologies at Surat

Required Skills:

Familiarity with concept of web-applications

Understanding of SSL/TLS certificates

Your Qualifications

Excellent customer engagement and communications skills

Familiarity with Support Ticket, Call Center, and Knowledge Based Systems

Minimum three years of experience in SaaS support

Experience in administering Windows 10, Mac OS and Linux (any distribution)

Experience in administering Windows Servers (2016, 2019)

Proficiency with Microsoft Office products

Job description

Technical support via phone, email, chat

Identifying hardware and software solutions.

Troubleshooting technical issues.

Diagnosing and repairing faults.

Resolving network issues.

Installing and configuring hardware and software.

Speaking to customers to quickly get to the root of their problem.

Troubleshooting technical issues related to software, platform

Documenting customer issues in ticketing system

Collaborating with technical support teams

Research and identify solutions to new technical problems

Retention of Clients, Queries handling, Troubleshooting of Software, Escalation handling Client Retention, solving queries 

Providing timely and accurate customer feedback.

Talking customers through a series of actions to resolve a problem.

Following up with clients to ensure the problem is resolved.

Replacing or repairing the necessary parts.

Supporting the roll-out of new applications.

Providing support in the form of procedural documentation.

Managing multiple cases at one time.

Testing and evaluating new technologies.

Conducting electrical safety checks on equipment.