Technical Support Executive Jobs Opening in Edu RBS TECHNOLOGY PVT LTD at Varanasi, Basti
Job Description
Laptop is mandatory.
Communication Skill, Android Mobile & 2-wheeler are mandatory
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Job Summary:
We are seeking a highly motivated and detail-oriented Technical Support Executive to join our team. The role involves providing first-level technical support to clients or internal users by diagnosing and resolving hardware, software, and network-related issues. The Technical Support Executive will act as the first point of contact for users experiencing technical problems, ensuring quick resolution and exceptional customer satisfaction.
The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a solid understanding of computer systems, applications, and networking concepts. This role is crucial to maintaining the smooth operation of IT infrastructure and delivering reliable technical assistance to users.
Key Responsibilities:
1. Customer Support:
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Respond to customer queries via phone, email, chat, or ticketing system in a timely and professional manner.
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Understand the user's issue, collect necessary information, and provide accurate technical guidance or troubleshooting steps.
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Maintain a polite and customer-focused approach while ensuring that users receive effective and efficient support.
2. Issue Diagnosis and Resolution:
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Analyze technical problems by gathering relevant data, replicating issues, and identifying root causes.
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Resolve basic issues such as software installation, password resets, system configuration, printer or peripheral support, and network connectivity.
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Escalate complex or unresolved problems to the next level of support or appropriate department, following proper escalation procedures.
3. System Monitoring and Maintenance:
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Monitor IT systems and network performance, identify irregularities, and initiate corrective actions when needed.
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Perform routine maintenance tasks, software updates, and basic system checks under the guidance of senior technicians.
4. Ticket Management:
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Log all technical issues, interactions, and resolutions in the service desk or ticketing system.
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Categorize, prioritize, and follow up on open tickets until they are resolved.
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Ensure proper documentation of each case for future reference and knowledge base enhancement.
5. User Training and Guidance:
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Educate users on system features, software usage, cybersecurity best practices, and new tools.
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Create and maintain user manuals, FAQs, and technical help documentation.
6. Collaboration and Communication:
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Work closely with other technical team members to resolve issues efficiently.
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Provide feedback to product and development teams on recurring technical issues or system improvements.
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Participate in daily meetings or status updates to report on issues and workload.
More information about this Technical support Executive Job
Please go through the below FAQs to get all answers related to the given Technical support Executive job
- What are the job requirements to apply for this Technical support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Technical support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), BCA, BE/B.Tech, BSc, CS
- What are the salary requirements for this job?
- Ans: The salary range is between 12000 and 20000 Monthly. The Salary will depend on the interview. This Technical support Executive is a Full Time in Varanasi, Basti.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Technical support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Technical support Executive position?
- Ans: There are immediate 1 job openings for Technical support Executive in our Organisation.
Job Particulars
About Company
Basti 
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Varanasi
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Basti
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B.Com, BBA/BBM, BSc
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B.Com, BBA/BBM, BSc
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B.Com, BBA/BBM, BSc
Basti
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Salary not disclosed
B.Com, BBA/BBM, BSc
Varanasi
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Basti
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Salary not disclosed
B.Com, BBA/BBM, BSc
Varanasi
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Varanasi
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Varanasi
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Varanasi
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Varanasi
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Basti
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Varanasi
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Varanasi
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc 
