Technical Support Executive Jobs Opening in Nebero Systems Pvt. Ltd. at Sector 82, Mohali
Job Description
We are actively seeking Technical Support Executive to provide support for mail servers, firewalls, routers, ip-pbx to domestic customers.
Knowledge of basic networking and network devices
Hired candidates will be imparted one month training for related products and services.
Candidate should have good analytical skills and ability to work independently or as part of a team.
The ability to quickly learn technologies and products using documentation and Internet resources is essential.
Excellent communication skills, both verbal and written, are a must.
Key Responsibilities
Technical Assistance & Troubleshooting
- Respond to customer queries and technical issues via phone, email, or chat.
- Diagnose and resolve hardware, software, and network-related problems.
- Guide customers through step-by-step troubleshooting procedures.
Customer Support & Query Resolution
- Provide technical support for products, software, or services.
- Document customer issues and resolutions in the system.
- Escalate complex issues to higher-level support teams if necessary.
Product Knowledge & Reporting
- Stay updated with product updates, system changes, and new technologies.
- Maintain detailed reports on common technical issues to improve processes.
- Collaborate with engineering and IT teams to enhance customer experience.
Skills & Qualifications
Technical & IT Skills
- Knowledge of operating systems (Windows, macOS, Linux), networking, and troubleshooting.
- Familiarity with CRM tools and ticketing systems.
- Basic understanding of software applications, hardware, and cloud technologies.
Soft Skills
- Excellent communication and active listening skills.
- Patience and problem-solving mindset.
- Ability to handle technical queries calmly and professionally.
More information about this Technical Support Executive Job
Please go through the below FAQs to get all answers related to the given Technical Support Executive job
- What are the job requirements to apply for this Technical Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Technical Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BCA
- What are the salary requirements for this job?
- Ans: The salary range is between 18000 and 25000 Monthly. The Salary will depend on the interview. This Technical Support Executive is a Full Time in Mohali.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Technical Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Technical Support Executive position?
- Ans: There are immediate 1 job openings for Technical Support Executive in our Organisation.
Job Particulars
Education BCA
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2627779
Job Category Tech Support
Locality Address Sector 82
State Punjab
Country India
About Company
Nebero Systems Pvt. Ltd.
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