Technical Support Executive Jobs Opening in Next Move India at Gurgaon City Centre, Gurgaon
Job Description
NO. OF OPENINGS - 150
Job Summary
A Technical Support Executive is responsible for assisting customers with technical issues related to a product, software, or service. The role involves understanding customer queries, diagnosing the issue, and resolving problems either through remote tools, step-by-step instructions, or escalation to higher-level support.
As a critical part of the customer experience team, the Technical Support Executive ensures quick, accurate, and empathetic resolution of technical challenges, thereby contributing to customer satisfaction and loyalty.
This position is ideal for individuals who are technically knowledgeable, patient, and enjoy solving problems while interacting with customers over phone, chat, or email.
Key Responsibilities
1. Customer Interaction and Query Handling
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Answer customer inquiries through phone, email, live chat, or ticketing platforms.
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Listen actively to understand the issue being reported and ask relevant questions to gather details.
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Ensure timely and professional communication in every interaction.
2. Technical Problem Resolution
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Diagnose hardware, software, or network-related issues based on customer inputs.
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Guide users through step-by-step troubleshooting procedures.
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Provide remote support via screen sharing tools (if applicable) to resolve problems.
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Escalate complex issues to Level 2/3 technical teams when beyond scope.
3. Product Knowledge
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Maintain in-depth knowledge of the company's products, services, software, and hardware.
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Stay updated on new features, patches, updates, and known issues.
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Understand system compatibility, error logs, connectivity, configuration, and basic integrations (as applicable to the product).
4. Documentation and Reporting
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Log all interactions, problem descriptions, resolutions, and follow-up actions in the CRM or helpdesk software.
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Tag cases accurately (e.g., “Resolved,” “Pending Escalation,” “Bug Report”) for tracking.
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Submit daily/weekly reports of common issues and resolution rates to the support manager.
5. Customer Satisfaction & Feedback
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Follow up with customers to confirm resolution and satisfaction.
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Record feedback from users about their support experience.
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Identify patterns in recurring issues and suggest proactive improvements to the team.
6. Team Collaboration and Training
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Coordinate with internal departments such as engineering, product, and sales to resolve cross-functional issues.
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Participate in training sessions, product walkthroughs, and knowledge-sharing forums.
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Share tips or discoveries with peers to improve team efficiency.
Required Skills and Qualifications
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Education: Diploma or Bachelor’s Degree in Computer Science, IT, Electronics, or a related field. Equivalent experience in a technical role may also be considered.
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Experience: 0–3+ years in technical support, IT helpdesk, customer service, or troubleshooting role. Freshers with good technical aptitude are welcome.
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Communication Skills:
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Clear and professional verbal communication.
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Strong writing skills for chat or email-based support.
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Technical Skills (depending on product type):
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Familiarity with operating systems (Windows, macOS, Linux).
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Knowledge of networking basics: IP, DNS, routers, firewalls, VPNs.
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Hands-on experience with software installation, configuration, or troubleshooting.
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Basic understanding of cloud platforms, databases, or APIs is a plus.
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Tools & Platforms:
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CRM systems like Zoho, Freshdesk, Salesforce.
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Remote support tools (e.g., TeamViewer, AnyDesk).
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Ticketing systems and chat platforms.
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Preferred Attributes
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Patience and empathy when handling frustrated users.
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Quick learner and curious problem solver.
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Time management and multi-tasking skills.
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Willingness to work in shifts or weekends (if support is 24/7).
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Ability to work under pressure and meet deadlines.
More information about this Technical support Executive Job
Please go through the below FAQs to get all answers related to the given Technical support Executive job
- What are the job requirements to apply for this Technical support Executive job position?
- Ans: A candidate must have a minimum of 0 to 3+ year experience as an Technical support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), BCA, BE/B.Tech, BSc, CS
- What are the salary requirements for this job?
- Ans: The salary range is between 27000 and 35000 Monthly. The Salary will depend on the interview. This Technical support Executive is a Full Time in Gurgaon.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Technical support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Technical support Executive position?
- Ans: There are immediate 150 job openings for Technical support Executive in our Organisation.
