Technical Support Executive Jobs Opening in SAG Infotech private limited at Jaipur-Others, Jaipur
Job Description
About the Role
We are seeking a Technical Support Executive to join our team and provide expert technical assistance to our customers. This role requires a mix of excellent problem-solving skills, technical know-how, and customer service expertise. As a Technical Support Executive, you will be responsible for diagnosing, troubleshooting, and resolving technical issues related to our products or services.
You will play a critical role in maintaining customer satisfaction by providing timely and accurate support, resolving queries, and ensuring the smooth operation of the company's products and services.
This position is ideal for candidates who are passionate about technology, have strong communication skills, and enjoy helping others.
Roles and Responsibilities
- Provide technical customer support through phone calls, emails, or chats to resolve customer queries related to software products.
- Troubleshoot issues with LAN configuration, network connectivity, and other technical problems using troubleshooting techniques.
- Collaborate with internal teams to resolve complex issues that require escalation.
- Document customer interactions using CRM software for accurate tracking and reporting purposes.
- Maintain a high level of professionalism while communicating with customers.
Desired Candidate Profile
- 0-3 years of experience in similar industry.
- Strong communication skills (verbal & written) for effective interaction with customers.
- Basic knowledge of computer hardware, networking fundamentals, and operating systems.
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
More information about this Technical support Executive Job
Please go through the below FAQs to get all answers related to the given Technical support Executive job
- What are the job requirements to apply for this Technical support Executive job position?
- Ans: A candidate must have a minimum of 0 to 3 year experience as an Technical support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BCA, BE/B.Tech, BSc, CS
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Technical support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Technical support Executive position?
- Ans: There are immediate 1 job openings for Technical support Executive in our Organisation.
Job Particulars
About Company
SAG Infotech Private is a Jaipur based IT development and service company that specializes in accounting software products and services. Founded in 1999, Our organization is committed to providing high-quality accounting software, and service for professionals like Chartered Accountants (CA), Company Secretaries (CS), HR Managers, and more.
Our software, including Genius and Gen GST software, is being used by thousands of professional companies and individuals around the country. Apart from accounting software, we provide web and mobile development services to various other industries. Recently SAG Infotech has also come up with SAG RTA, Rajasthan's first Registrar and Share Transfer Agent and category 1st RTA Services Provider in Jaipur.' SAG Infotech product portfolio also includes SDMT LCAP/LCNC Platform for Website and Apps Development.
It is a cutting-edge platform utilizing Java, Angular, and practical IDEs, frameworks, and development tools. It offers a low-code no-code approach, empowering users to visually build applications with minimal coding and enhancing efficiency for both technical and non-technical users.
Jaipur 
0.6 to 1 Years 
Salary not disclosed 
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