Technical Support Executive - Non Voice (Chat Support) recruitment at Knoah Solutions Pvt Ltd, Hyderabad
Job Description
Looking for Technical Support Executive - Non Voice (Chat Support)
Job Description:
- As Technical Support Associate, you are expected to address customer challenges and queries through non voice support (chats) and ensure effective resolutions to the challenges the customer encounters.
- Ensure customer satisfaction and quality parameters are met for the resolutions provided
- Ensure that you delight customer and help in retention by providing customer experience.
Roles & Responsibilities
- Effectively address customer queries by understanding challenges faced by the customer
- Ensure you meet set process for addressing customer queries
- Understand customer expectation clearly through effective probing
- Document reasons for customer dissatisfaction for all the queries and the challenges faced
- Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis
- Set high levels of performance standards for the given process/account
- Ensure you understand expected performance standards and metrics to be achieved for a given process/account
- Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight
- Follow the learning management process to remain current and updated on required skills and knowledge required for the position
- Learn, help and support fellow members in the team in meeting desired performance standards for a given process/account
- Bring right attitude to the work place that complements and enhances the work culture
Eligibility & Competency:
- Excellent written and verbal communication skills
- Any UG/graduate can apply
- Candidate with 0- 4 years experience in BPO Industry
- Knowledge on networking concepts & Technical troubleshooting ISP issues /DTV/ Blue Ray Players
- Typing Speed – above 30 wpm
- Willing to work in Night Shifts or rotational shifts (24/7)
- Fresher Welcome.
Job Particulars
Role bpo telecaller
Education B.Arch, B.Com, B.Pharm, BA, BBA/BBM, BCA, BDS, BE/B.Tech, BEd, BHM, BSc, BVSc, CA, CS, ICWA, LLB, MBBS
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id155547
Job Category BSc/BCA/BBM
SkillsTech Support
Locality Address A S Rao Nagar , Abids , Adikmet , Alwal , Ameerpet, Attapur , Balanagar , Banjara Hills , Basheer Bagh , Begumpet , Bowenpally , Chandrayanagutta , Charminar , Dilsukhnagar , Film Nagar , Gachibowli , Habsiguda , Himayath Nagar , Hitech City , Jeedimetla , Jubilee Hills , Kacheguda , Karkhana , Kondapur , Koti , Kukatpally , Lakdikapul , Langer Houz , Madhapur , Malakpet , Manikonda , Marredpally , Masab Tank , Medchal Road , Mehdipatnam , Miyapur , Nallakunta , Nampally , Necklace Road , Panjagutta , Railway Station Road , S D Road , S R Nagar , Sainikpuri , Secunderabad, Shamirpet , Shamshabad , Somajiguda , Srinagar Colony , Tarnaka , Tolichowki , Warasiguda , Yousufguda , Hyderabad-Others
State Telangana
Country India
About Company
Knoah Solutions is an award-winning, Global Outsourcing Services Company that delivers the best multi-channel customer and technical support services in the industry.
Since its founding in 2001, Knoah Solutions has successfully helped large enterprises and small companies deal with the challenges of contact center outsourcing by providing a unique blend of management experience, operational processes and best practices, state of the art technology and a core philosophy of flexibility and openness.
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