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Technical Support Executive : Voice Jobs in Bangalore - HGS

Technical Support Executive Voice
HGS
LLB, BVSc, CA, CS, BSc, B.P.Ed, BAMS, BHMS, B.FashionTech, BFA, ICWA, B.Design, B.Arch, B.Pharm, B.Com, BA, BBA/BBM, BDS, BCA, BHM, BEd, MBBS, B.F.Sc(Fisheries), BSW
0 to 1 Years
Technical Support Executive : Voice Jobs in Bangalore - HGS
Last Date 11 Aug 2019
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HGS - Job Details

Date of posting: 12 Jun 19
Job Code : HGS/127

Technical Support Executive :  Voice

No. Of Post: 50 Post

Position Summary:
  • Technical support executives are responsible for handling calls from new and existing customers from US regarding a variety of broadband/OS related queries. 
  • Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support and offer information, as needed, to keep customers satisfied and retain business.

Roles and Responsibilities:
  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Determines requirements by working with customers
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Education & Experience:
  • Under Graduates/Graduates (Non B.E, B.Tech)
  • Fresher/0-12 Months

Desired Skills and Abilities:
  • Excellent Communication Skills
  • Basic Telephone Etiquettes
  • MS Office
  • Basic System Navigation Skills
  • Customer Focus and Being Attentive
  • Trouble shooting
  • Good reasoning and analytical skills
  • Active listening skills
  • Ability to comprehend the customer requirement well
  • Good understanding about ISP.

Criteria:
  • Willing to work in Rotational shifts
  • 5 days work/2 rotational weekly offs
  • Transport facility provided

Job Summary

Job Type : Full Time
Job Category : BSc/BCA/BBM,1 to 3 Yr Exp,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 1 Years )

About HGS

HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.
A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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HGS recruiting Technical Support Executive Voice Experienced(0 to 1 Years) candidates candidates nearby Bangalore.HGS vacancies for Technical Support Executive Voice is recruited through Written-test, Face to Face Interview etc.
HGS Company recruits a lot of Experienced(0 to 1 Years) candidates candidates every year based on the skills Customer Care Executive, Outbound Sales . The candidates with LLB, BVSc, CA, CS, BSc, B.P.Ed, BAMS, BHMS, B.FashionTech, BFA, ICWA, B.Design, B.Arch, B.Pharm, B.Com, BA, BBA/BBM, BDS, BCA, BHM, BEd, MBBS, B.F.Sc(Fisheries), BSW are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Bangalore can apply for Technical Support Executive Voice position in HGS. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the HGS recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of HGS and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of HGS and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in HGS and near your city and get a secured career.