Technical Support/internal Support Jobs in Bangalore - Rivera Manpower Services
Technical Support/internal Support
Rivera Manpower Services
0 Years
13000 - 25000 Monthly
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Expired
Posted: 01 Apr 19
Job Description
- As a technical support/helpdesk employee, you'll be monitoring and maintaining the computer systems and networks within an organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you will be the first person employees will come to.
- Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.
- Most importantly, as businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them, your technical support is vital to the ongoing operational efficiency of the company.
- As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer.
- You could work for software or equipment suppliers providing after-sales support or companies that specialise in providing IT maintenance and support. Alternatively, you may work in house, supporting the rest of the business with their ongoing IT requirements.
- Some tasks you may be involved in include:
- Working with employees to identify computer problems and advising on the solution
- Logging and keeping records of customer/employee queries
- Analyzing call logs so you can spot common trends and underlying problems
- Updating self-help documents so customers/employees can try to fix problems themselves
- Working with field engineers to visit customers/employees if the problem is more serious
- Testing and fixing faulty equipment
- Salary: INR 2,75,000 - 4,00,000 P.A.
- Industry:BPO / Call Centre / ITES
- Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
- Role Category:Voice
- Role:Associate/Senior Associate -(NonTechnical)
- Employment Type:Permanent Job, Full Time
Job Particulars
Education Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview, Telephonic Interview, Group Discussion
Employment TypeFull Time
Job Id591526
Job Category Diploma , Tech Support
Locality Address
State Karnataka
Country India
About Company
- As a technical support/helpdesk employee, you'll be monitoring and maintaining the computer systems and networks within an organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you will be the first person employees will come to.
Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.
Most importantly, as businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them, your technical support is vital to the ongoing operational efficiency of the company.
As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer.
You could work for software or equipment suppliers providing after-sales support or companies that specialise in providing IT maintenance and support. Alternatively you may work in house, supporting the rest of the business with their ongoing IT requirements.
Some tasks you may be involved in include:
Working with employees to identify computer problems and advising on the solution
Logging and keeping records of customer/employee queries
Analyzing call logs so you can spot common trends and underlying problems
Updating self-help documents so customers/employees can try to fix problems themselves
Working with field engineers to visit customers/employees if the problem is more serious
Testing and fixing faulty equipment
For further details, call Likhith- , Suhas-
Salary: INR 2,05,000 - 4,00,000 P.A.
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