Technical Support IT Help Desk Jobs in Bangalore - IGNITES HUMAN CAPITAL SERVICE PVT Ltd.

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'Greetings from IGNITES Human Capital Services'

• Walk -in to ' igNITES Human Capital Services ' to avail these opportunities
• As a Technical Support Associate, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA). 
• If you thrive in a dynamic, collaborative workplace, the company provides an environment where challenged and inspired every single day. 
• And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here. 

• Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to Internal End Users and External Commercial Account End Users across North America, EMEA and Asia- Pacific. 
• Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers 
• Provide remote infrastructure support delivery and performing problem cause analysis 
• Collaborate with fellow support colleagues and other internal organizations to provide superior customer service 
• Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/ product improvements. 
• Anticipate customer needs and effectively addressing concerns related to their issue or resolution 
• Provide direct technical assistance to customers via phone, email, and chat.