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Technical support Jobs in Bangalore - ITC Infotech

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Technical support
ITC Infotech
Technical support Jobs in Bangalore - ITC Infotech
Last Date 30 Nov 2019
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ITC Infotech - Job Details

Date of posting: 01 Oct 19
Eligibility Criteria:  BE/B.Tech, BCA, MCA from 2018 and 2019

Job Description: 

1. Service desk Admin:
Ask targeted questions to quickly understand the root of the problem

  • Interact with users through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Updates ticket logs with resolution notes
  • Properly escalate unresolved issues to appropriate resolver groups
  • Provide prompt and accurate feedback to users
  • Refer to Knowledge base resources to provide accurate solutions 
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with users to ensure successful closure of reported issues
  • Document technical knowledge in the form of notes and operating manuals
Diagnose and troubleshoot technical issues, related to standard end user computing but not limited to the following areas:
  • Windows & & 10 OS support
  • Email and messaging ¿ Skype, Outlook, One Drive etc
  • VPN connectivity and client issues
  • Application installation and related troubleshooting
  • Citrix client related issues
  • User account management related
  • Antivirus issues
  • Printer related issues
  • Browser related
  • Execute standard operating procedures

2. Helpdesk Admin:

  • Respond to requests for technical assistance by phone, email, chat or using the Service Desk management system.
  • Enter and manage all incidents and problems in the incident management system and act as a liaison between customers and technical escalation teams.
  • Energetically follow-up on open incidents and problems and provide status updates and feedback to end-users while problems are being investigated
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
  • Apply diagnostic utilities to aid in troubleshooting. 
  • Provide SOP based first level resolutions
  • Ticket creation / Categorization / Prioritization 
  • Ability to identify and organize tickets according to priority and forward tickets to Field Engineers (L2) 
  • Incident resolution and Ticket closure
  • Good communication skills
Job Location: Bangalore



Job Summary

Job Type : Full Time
Job Category : BSc/BCA/BBM,Tech Support
Hiring Process : Written-test, Face to Face Interview, Group Discussion
Who can apply : Freshers

About ITC Infotech

ITC Infotech is a specialized global full service technology solutions provider, led by Business and Technology Consulting. ITC Infotech’s DigitaligenceAtWork infuses technology with domain, data, design, and differentiated delivery to significantly enhance experience and efficiency, enabling our clients to differentiate and disrupt their business. The company is powered by a growing portfolio of specialized solutions addressing critical business challenges, including: Industry 4.0 solutions (PLM, IoT and Embedded),Customer Value Management, Loyalty, Trade Marketing & Distribution, Supply Chain Optimization, Data Engineering and Analytics, Digital Banking solutions and Digital Agriculture solutions. The company provides solutions to enterprises in Supply Chain based industries (CPG, Retail, Manufacturing, Hi-Tech) and Services (Banking, Financial Services and Insurance, Airline, Hospitality) through a combination of traditional and newer business models, as a long-term sustainable partner. ITC Infotech is a fully owned subsidiary of ITC Ltd, one of India’s most admired companies.
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ITC Infotech recruiting Technical support candidates nearby Bangalore.ITC Infotech vacancies for Technical support is recruited through Written-test, Face to Face Interview etc.
ITC Infotech Company recruits a lot of candidates every year based on the skills Voice Support. The candidates with BCA, MCA, BE/B.Tech are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Bangalore can apply for Technical support position in ITC Infotech. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the ITC Infotech recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of ITC Infotech and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of ITC Infotech and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in ITC Infotech and near your city and get a secured career.