Technical support Jobs in Bangalore - RANDSTAD INDIA PRIVATE LTD
Job Description
We are hiring Freshers( Any Graduation) for HP Enterprise for the Server Support Division.
- With Excellent communication skill.
- Designation: Associate Software Engineer
- Level: L0 (Help Desk Engineer)International voice
- Free Pick up and Drop
- Rotational Shift and off Salary: 3Lakh.
Job Description
- Good customer handling skills and basic knowledge in data centre technologies like Server/Storage/Network, working in a 24/7 environment.
PRIMARY RESPONSIBILITIES
- Working in 24/7 environment, supporting enterprise customer DataCentre Technologies.
- Monitoring Infra monitoring tools, consoles, mailbox and ticketing in ITSM tool.
- Receiving customer calls and logging tickets in ITSM tool.
- Event management for the tickets, following up with internal teams, customers and vendors.
- Responsible in meeting resolution SLA.
- Prepare reports - daily/weekly/monthly reports.
- Follow up with customers to ensure issue has been resolved.
- Follow standard help desk procedures
- Routing calls / cases to respective teams Skill based routing
Walk In 25 Oct-2018
#147, 2nd Floor, Anjaneya Tech Park, Old Airport Road, Kodihalli
Bangalore - 560 008, India
Date – 22-11-2018
Time- 9.30AM to 3PM
Contact person - Anjali yadav.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id514649
Job Category BSc/BCA/BBM , Tech Support
Locality Address
State Karnataka
Country India
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