Technical Support Jobs in Chennai - Ceequence Technologies
Technical Support
Ceequence Technologies
0 to 3 Years
Not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Expired
Posted: 30 Jun 20
Job Description
Requisition ID 51251755
Posting Date Category Technology Field/Customer Support Services Group Job Family Help Desk Services Location Chennai, TN IN Schedule Experienced Job Description Job Description* Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.Responsibilities* o Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process. o Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems. o Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise). o Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements. o Work is reviewed periodically by Supervisor or Team Lead. Education and Experience Required* o Any Graduation with 10 2 3/4 preferably. Typically requires 0- 3 years general experience, or equivalent combination of experience and college level education.* Knowledge and Skills* o Superior skills in both written and verbal communication. o Experience in customer facing role either remote or face to face. o Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming. o Problem solving skills. o Accuracy in data entry. o Excellent fluency in language to be supported. o Experience in a phone based remote role, e- support, e-chat or similar. o Familiarity with computer technology. o Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems . o Understands internal processes and tools. o Knowledge of Knowledge Management Systems and appropriate documentation to the system.
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id951945
Job Category Diploma , Tech Support
Locality Address
State Tamil Nadu
Country India
About Company
Ceequence Technologies
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