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Technical Support Jobs in Chennai - Ceequence Technologies

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Technical Support
Ceequence Technologies
Ceequence Technologies
Last Date 30 Aug 2020
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Ceequence Technologies - Job Details

Date of posting: 30 Jun 20
Requisition ID 51251755 

Posting Date Category Technology Field/Customer Support Services Group Job Family Help Desk Services Location Chennai, TN IN Schedule Experienced Job Description Job Description* Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
  • Responsibilities* o Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process. o Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems. o Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise). o Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements. o Work is reviewed periodically by Supervisor or Team Lead.
  • Education and Experience Required* o
  • Any Graduation with 10 2 3/4 preferably. Typically requires 0- 3 years general experience, or equivalent combination of experience and college level education.*
  • Knowledge and Skills* o Superior skills in both written and verbal communication. o Experience in customer facing role either remote or face to face. o Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming. o Problem solving skills. o Accuracy in data entry. o Excellent fluency in language to be supported. o Experience in a phone based remote role, e- support, e-chat or similar. o Familiarity with computer technology. o Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems . o Understands internal processes and tools. o Knowledge of Knowledge Management Systems and appropriate documentation to the system.

  • Job Summary

    Job Type : Full Time
    Job Category : Diploma,Tech Support
    Hiring Process : Face to Face Interview
    Who can apply : Freshers and Experienced (0 to 3 Years )

    About Ceequence Technologies

    Ceequence Technologies
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    Ceequence Technologies recruiting Technical Support Experienced(0 to 3 Years) candidates candidates nearby Chennai.Ceequence Technologies vacancies for Technical Support is recruited through Written-test, Face to Face Interview etc.
    Ceequence Technologies Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Chennai can apply for Technical Support position in Ceequence Technologies. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Ceequence Technologies recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Ceequence Technologies and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Ceequence Technologies and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Ceequence Technologies and near your city and get a secured career.