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Technical support Jobs in Chennai - SEI CMMi Level 3 US Based MNC

Technical support
SEI CMMi Level 3 US Based MNC
2015 - 2018
15000 - 17000 Per Month
SEI CMMi Level 3 US Based MNC
Last Date 27 Aug 2018

SEI CMMi Level 3 US Based MNC - Job Details

Date of posting: 28 Jun 18
  • Company : SITEL INDIA PVT.LTD
  • Designation : Technical support Engineer(VOICE).
  • Salary :17k + Incentives(1K to 15K based on performance).
  • Skills : good communication in english.
  • Shift timings : Flexible to work in US timings.
  • Cabs would be provided.
  • 5 days working.
  • Qualification : Any graduates can apply,
Job Description:
  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
  • Follow standard processes and procedures;
  • Identify and escalate priority issues per Client specifications;
  • Redirect problems to appropriate resource;
  • Accurately process and record call transactions using a computer and designated tracking software;Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
  • Organize ideas and communicate oral messages appropriate to listeners and situations;
  • Follow up and make scheduled call backs to customers where necessary;
  • Stay current with system information, changes and updates
Additional Benefits:
  • Attractive incentives and other employee benefits (Exclusive of CTC)Free cab facilities (Home pickup and home drop)
Requirements:
  • Candidate must have excellent communication skills in English.
  • Must be flexible for rotational shifts.
  • Other BPO domain experiences with good communication skills are also preferred

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers

About SEI CMMi Level 3 US Based MNC

SEI CMMi Level 3 US Based MNC
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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SEI CMMi Level 3 US Based MNC recruiting Technical support candidates nearby Chennai.SEI CMMi Level 3 US Based MNC vacancies for Technical support is recruited through Written-test, Face to Face Interview etc.
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