Technical support Jobs in Chennai - SEI CMMi Level 3 US Based MNC
Job Description
- Company : SITEL INDIA PVT.LTD
- Designation : Technical support Engineer(VOICE).
- Salary :17k + Incentives(1K to 15K based on performance).
- Skills : good communication in english.
- Shift timings : Flexible to work in US timings.
- Cabs would be provided.
- 5 days working.
- Qualification : Any graduates can apply,
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
- Follow standard processes and procedures;
- Identify and escalate priority issues per Client specifications;
- Redirect problems to appropriate resource;
- Accurately process and record call transactions using a computer and designated tracking software;Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates
Additional Benefits:
- Attractive incentives and other employee benefits (Exclusive of CTC)Free cab facilities (Home pickup and home drop)
- Candidate must have excellent communication skills in English.
- Must be flexible for rotational shifts.
- Other BPO domain experiences with good communication skills are also preferred
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id442108
Job Category Tech Support
Locality Address
State Tamil Nadu
Country India
About Company
SEI CMMi Level 3 US Based MNC
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