Technical Support Jobs in Kozhikode - Flyingloop Technologies
Job Description
We are looking for a Technical Support Consultant to join our team which is responsible for providing support to our customers.
Responsibilities and Duties
Responsibilities and Duties
- Navigate through customers technical issues on our ticketing system, ensure timely resolutions or response and follow up to problems.
- Identify, investigate and diagnose the issue and take necessary action, resolves or assigns the issue to the right assignment group.
- Recognize and respond to customer needs and demonstrate a sincere commitment to resolving the issues.
- Resolve all customer problems in the areas of product configurations/setup.
- Work against deadlines.
- Bachelor degree or 3 year diploma (BCA, B Sc. Computer Science, IT etc)
- Excellent written communication skills with email etiquettes & documentation skills.
- PHP and WordPress knowledge is an added advantage.
- Strong problem-solving skills with proficient attention to detail.
- Self-starter, motivated & fast learner.
- Passion for the customer and the customer’s experience.
- Responsible & Reliable.
- Freshers can also apply.
Job Particulars
Role others
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id492175
Job Category Diploma , BSc/BCA/BBM , Analyst / Analytics , Logistics / Transportation
Locality Address Kozhikode-Others
State Kerala
Country India
About Company
At Flyingloop, we build innovative WooCommerce Extensions, WordPress Plugins & Themes. We are a small, yet growing, company that's in the business of creating the best products for the best user experience. Our themes and plugins are crafted and coded by a talented team who get to learn and grow everyday.
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