Technical Support Jobs in Mumbai - Capgemini
Technical Support
Capgemini
Expired
Posted: 07 Apr 20
Job Description
Job Title: Technical Support
Exp: 1 to 2 Yrs
Location: Mumbai
Job Description
Anaylst will provide analytics and data pro cessing support expertise responsible for the processing of issuance of computer hardware and peripherals Onsite Support Provisionng is the FIRST point resolution for service requests for End user Onbaording Off Boarding request for new hires and break fix events Essential Responsibilities and Duties Handling ITSM tickets incidents and requests by properly analyzing the details and taking appropriate ac tion Ensuring that incidents and requests are resolved above SLA with a min of 96 Extracting data from the asset database and ITSM tool and preparing timely accurate reports Lending support for various ad hoc initiatives projects undertaken by the leadership from time to time Preparing and maintaining detailed process documentations as and when required and updating the same on a regular basis Assisting depot tech in getting in touch with other resolving teams as part of provisioning Highlighting outages to incident management which hampers teams productivity and daily business Attend weekly conference calls meetings with various teams to provide provisioning reclaim status Reaching out and setting up calls by involving different onshore and offshore teams whenever required for re solving any issues confusions hampering smooth operations Key Competencies Experience of handling tickets on a Ticket Management tool BMC Remedy HP IT
Service Manager Service Now or any of the recognized ticketing systems Knowledge of asset management is an added advantage Understanding of the IT Service Management concepts such as SLA OLA etc Excellent knowledge experience on MS Excel analysis and reporting with the use of formulas functions etc Excellent spoken and written communication skills as the job role involves closely coordinating with the onshore team's clients and users based in the UK and North America on a daily basis Should be able to prioritize tasks based on the impact and urgency Mandatory requirement to work rotational shifts North-South America time zones Must work IST night shifts Take complete ownership of the task at hand and adhere to agreed timelines Willingness to learn and innovate to improve process efficiency Qualifications Minimum Education Bachelor s Degree in Computer Information Systems
Job Particulars
Education Any Graduate
Who can apply Experienced (1 to 2 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id910786
Job Category Tech Support
Locality Address
State Maharashtra
Country India
About Company
A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion (about $15.6 billion USD at 2018 average rate)
Jobs By Location
Mumbai
Ahmedabad
Noida
Chennai
Kolkata
Gurgaon
Hyderabad
Bangalore
Pune
Delhi
Others also searched for
Job & career videos Subscribe
