Technical Support Jobs in Mumbai - Wera Food Technology Private Limited

Technical Support

Wera Food Technology Private Limited

0 Years

Not disclosed

Expired

Posted: 04 Feb 22

Job Description

About the internship

Selected intern's day-to-day responsibilities include:

1. Provide day to day technical support to the client
2. Handle software installation & training
3. Attend customer queries on software and provide solutions
4. Accurately configure and test the Wera product for the requirements and design documentation
5. Install the Wera product (remotely), including SQL server installation/configuration
6. Provide technical skills to the respond project life cycle
7. Provide technical and business skills to upgrade customers to newer versions of the Wera Product
8. Provide cover and assistance for the responsive customer support organization
9. Escalate customer issues to the project manager as appropriate
10. Observe trends with technical issues and recommend improvements to product, documentation, or implementation
11. Ensure professional manner at all times
12. Acquire and maintain current knowledge of products and service offerings
13. Contribute to a customer-focused environment that encourages information sharing, team-based resolution activity, cross-training, and an absolute focus on resolving customer issues as quickly and effectively as possible
14. Attend training sessions offered and assist with peer training as needed

Skill(s) required

PHP

.NET

MS SQL Server

Yii

React Native

Only those candidates can apply who:

1. are available for full time (in-office) internship

4. have relevant skills and interests

Perks

Certificate

Letter of recommendation