Technical Support Jobs in Noida - TelSpiel Communications Private Limited
Technical Support
TelSpiel Communications Private Limited
0 Years 
Not disclosed 
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 03 Dec 21
Job Description
About the internship
Note: Only female candidates can apply
Selected intern's day-to-day responsibilities include:
1. Manage, oversee, and address technical needs for clients/customers along with promoting a positive vision for the organization
2. Investigate and solve complex and long overdue problems faced by the customer and forwarded by the customer support desk
3. Manage escalated customer complaints and their major incidents
4. Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business
5. Maintain accurate records of discussions or correspondence with customers
6. Analyse statistics and other data to determine the level of customer service being provided by the organization
7. Build and grow a good client relationship to ensure retention and business growth
8. Liaise with internal teams to ensure resource availability for on-time project delivery
9. Collaborate with internal business teams to discuss possible improvements to customer service
Selected intern's day-to-day responsibilities include:
1. Manage, oversee, and address technical needs for clients/customers along with promoting a positive vision for the organization
2. Investigate and solve complex and long overdue problems faced by the customer and forwarded by the customer support desk
3. Manage escalated customer complaints and their major incidents
4. Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business
5. Maintain accurate records of discussions or correspondence with customers
6. Analyse statistics and other data to determine the level of customer service being provided by the organization
7. Build and grow a good client relationship to ensure retention and business growth
8. Liaise with internal teams to ensure resource availability for on-time project delivery
9. Collaborate with internal business teams to discuss possible improvements to customer service
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Perks
Number of openings
3
Job Particulars
Education Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeInternship / Projects
Job Id1362514
Job Category Diploma , Tech Support
Locality Address
State Uttar Pradesh
Country India
About Company
TelSpiel Communications Private Limited
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