Technical Support Job in InnoServ Digital at Pune

InnoServ Digital is a rapidly growing independent 360 digital marketing and media solutions agency headquartered in Pune, India. We are an ROI driven digital marketing company servicing clients from small businesses to large corporations who understand the importance of having an integrated digital marketing solution that adds value to their organization. We are considered as digital marketing pioneers by our clients as we have strong expertise formulating digital strategies for B2B and B2C Market exclusively.

Selected intern's day-to-day responsibilities include:

1. Identifying hardware and software solutions
2. Troubleshooting technical issues
3. Diagnosing and repairing faults
4. Resolving network issues
5. Installing and configuring hardware and software
6. Speaking to customers to quickly get to the root of their problem
7. Providing timely and accurate customer feedback
8. Talking customers through a series of actions to resolve a problem
9. Following up with clients to ensure the problem is resolved
10. Replacing or repairing the necessary parts
11. Supporting the roll-out of new applications
12. Providing support in the form of procedural documentation
13. Managing multiple cases at one time
14. Testing and evaluating new technologies
15. Conducting electrical safety checks on equipment

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