Technical Support Jobs Opening in Jetking Technologies at Marathahalli, Bangalore

Technical Support

Jetking Technologies

2.5 to 3+ Years

26000 - 30000 Monthly

Expired

Posted: 11 Mar 25

Job Description

Job Role: Technical Support

Overview:

A Technical Support Executive plays a crucial role in ensuring seamless customer experiences by troubleshooting and resolving technical issues related to hardware, software, and networking. The role requires strong problem-solving skills, effective communication, and a customer-centric approach to handling queries. Technical support professionals may assist customers via phone, email, live chat, or remote access tools.

Responsibilities:

Respond promptly and professionally to customer inquiries via email, chat, and phone.

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

Diagnose and troubleshoot technical issues related to our platform, courses, and resources.

Understanding of company products, services, and policies.

Provide step-by-step guidance to users on problem resolution.

Must have :

Fluency in spoken and written in English, spoken in Hindi and one native language.

Knowledge on Basic PC hardware, Windows OS.

Typing speed minimum 25 words per min.

Good to have:-

Knowledge about the Lenovo products and call center processes.

Knowledge of Windows 10/11 installation & troubleshoot, Drivers’ installation and application troubleshoot.

Any hardware Certification will be an added advantage.

Basic knowledge on Sales support (Upsell).

2+years’ experience in similar field.

More information about this Technical Support Job

Please go through the below FAQs to get all answers related to the given Technical Support job

What are the job requirements to apply for this Technical Support job position?
- Ans: A candidate must have a minimum of 2.5 to 3+ year experience as an Technical Support

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BSc, MCA
What are the salary requirements for this job?
- Ans: The salary range is between 26000 and 30000 Monthly. The Salary will depend on the interview. This Technical Support is a Full Time in Bangalore.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Technical Support is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Technical Support position?
- Ans: There are immediate 1 job openings for Technical Support in our Organisation.