Technical Support L1 Jobs in Mumbai - Continuum Managed Solutions LLP
Job Description
Job description
Looking for basic windows experience
Looking for Excellent Communication
Years of experience : - 6 month to 2 Years
Desktop troubleshooting & Installation
Who can join immediately
Shift - SP Shift - 7 PM to 4 AM
Source only Male candidates
We will provide them 3 months training of in-house product
Education Criteria - Any Graduate OR 10+2+3 year Diploma / Degree (Mandatory).
Job Detail : -
CW Product Support -L1
Location : - Mumbai/Pune
- Experience with Microsoft operating systems at the desktop and server level (Mandatory)
- Document partner interaction, troubleshooting, and results in a clear and concise manner
- Engages in the application of systems analysis of hardware or software for best practices per technical documentation, and provides solutions based on diagnosis of the problem
- Analyze, test, and modify partner and end user customer's computer systems based upon their unique design specifications and/or computing environment
- Interact with partners and end users to provide support via phone, ticket system and chat and answer user inquiries regarding the system
- Meet posted metrics for performance
- Organized, detail oriented, and self-motivated
- Ability to effectively communicate through phone, chat, and email is required
- Server level technical skills: server builds and administration, setup and support, virtual environment administration
- Ability to work on multiple issues simultaneously in a fast paced environment
- Ability to work within a team environment as well as work independently, while maintaining a high level of efficiency
- Any Graduate OR 10+2+3 year Diploma / Degree (Mandatory).
- 6 month -1yr