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Technical Support Representative Jobs in Bangalore - DXC Technology

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Technical Support Representative
DXC Technology
Technical Support Representative Jobs in Bangalore - DXC Technology
Last Date 30 Oct 2020
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DXC Technology - Job Details

Date of posting: 05 Oct 20
Job Role:  'Technical Support Representative’ (Voice - Corp to Corp Support)

Eligibility: BE/BTech, BCA and B.Sc. 2019-20 passed out.

Job Description:

Excellent Communication Skills. Previous experience in handling International clients over Email and Chat platform will be preferred.

  • Exp: 0-1 Yrs experience in Desktop/Laptop/Applications related troubleshooting
  • Candidates with MCSE will be preferred
  • Certification in ITIL preferred
  • Ability to work in 24/7 shift Environment
  • Experience in working on SNOW / Remedy.
  • Experience in Semi tech/ISP troubleshooting.
  • Excellent Communication Skills
  • Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SLA.
  • Validating the closure

Job Profile/Key Responsibilities:

  • As part of this role, person is required to provide 24X7 support on Service Desk responsibilities
  • Providing L1/1.5 assistance to the client users over Email & Chat.
  • Resource would also need to create incidents from the emails received from the users
  • Working as the first level contact to the users, Resource would be required to work on stringent SLA guidelines.
  • Provide basic level troubleshooting on Windows  machines
  • Resource should have experience on desktop and windows application troubleshooting
  • Resource would also be required to route unresolvable issues to next level of support
  • Working on a leveraged model the resource may need to support more than one account
  • Resource should have a good aptitude towards troubleshooting an issue by thinking in multiple directions
  • Should possess ITIL lifecycle understanding
  • Resource is required to have good communication skills – both verbal and written
  • Resource should be able to quantify the impact of application problems. And then should be able to provide solutions
Work Location - Bengaluru


Work Location: Bangalore

Shifts: Global Shifts

Salary: 2.9 lacs/Annum 

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Others
Hiring Process : Written-test, Face to Face Interview, Group Discussion
Who can apply : Freshers

About DXC Technology

DXC Technology (DXC: NYSE) is the world's leading independent, end-to-end IT services company, serving nearly 6,000 private and public sector clients from a diverse array of industries across 70 countries. The company's technology independence, global talent and extensive partner network help clients harness the power of innovation to thrive on change and guide their digital transformation journeys.

The company was formed on April 1, 2017, by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise. DXC Technology has successfully guided the world’s largest enterprises and government agencies through successful change cycles. With some 130,000 employees worldwide, the company’s deep experience gives it a clear and confident vision to help clients navigate the future.  

DXC Technology is a Fortune 500 company and represented in the S&P 500 Index. The company works to create greater value for clients, partners and shareholders, and to present growth opportunities for its people. DXC Technology is ranked among the world’s best corporate citizens.

DXC Technology’s extensive partner network helps us drive collaboration and leverage technology independence. The company has established more than 250 industry-leading global Partner Network relationships, including 15 strategic partners: Amazon Web Services, AT&T, Dell EMC, HCL, Hitachi Vantara, HP, HPE, IBM, Lenovo, Micro Focus, Microsoft, Oracle, PwC, SAP and ServiceNow.
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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DXC Technology recruiting Technical Support Representative candidates nearby Bangalore.DXC Technology vacancies for Technical Support Representative is recruited through Written-test, Face to Face Interview etc.
DXC Technology Company recruits a lot of candidates every year based on the skills . The candidates with BSc, BCA, BE/B.Tech are selected to full fill the vacancies in Others job field. The candidates nearby Bangalore can apply for Technical Support Representative position in DXC Technology. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the DXC Technology recruitment, candidates are mostly chosen for the department of Others . To learn more about the current jobs and other details, it is better to go through official site of DXC Technology and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of DXC Technology and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in DXC Technology and near your city and get a secured career.