Technical Support Representative Job in Randstad at Bangalore

Technical Support Representative

Randstad

0 Years

13000 - 23000 Monthly

Expired

Posted: 25 Dec 19

Job Description

We're seeking a passionate and highly driven professional with prior experience of working in a software company - Prepefrable B2B. This role is ideal for someone who is consultative by nature and passionate about customer happiness.

Responsibilities

1) Provide high-quality technical support over email and chat primarily to our customers across the Globe

2) Help our customers in all stages of usage of our product - during the trial, setup/configuration, and after-sales support

3) Making sure all customer issues that need resolution by the engineering team are followed through and resolved in a timely manner.

4) Keeping our Help/FAQ sections up to date.

5) Work with our engineering team to help them understand customer problems, reproduce them and fix them.

6) Work with our product team and contribute towards driving our product roadmap with real-world customer requirements

Requirements

1) Very Strong written and verbal presentation/communication skills (MOST ESSENTIAL)

1) You must be great at understanding and be analyzing problems

2) You must have at least 1-year experience with customer support for a business/enterprise tool

3) You must be willing to work in the provided timings IST 7-8 AM - 5 AM)

4) You should have excellent spoken and written English communication skills

5) You should be a good writer, with the ability to help non-technical people understand technical aspects of our product. You should also be able to maintain our Help/FAQ.

6) An engineering/technical degree would be considered a strong advantage Apply with Your resume Your current CTC and expected CTC

Job Particulars

Role customer service tech support

Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id804851

Job Category Diploma , Tech Support

SkillsBPO Customer Care Executive International BPO Voice Support

Locality Address

State Karnataka

Country India

About Company

Include: Demonstrating and providing information on promoted products/services. Distributing product samples, brochures, flyers etc. to source new sales opportunities. Using lectures, films, charts, and/or slide shows.

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