Technical Support Specialist I Jobs in Bangalore - CSG

Technical Support Specialist I

CSG

0 to 3 Years

Not disclosed

Expired

Posted: 17 Oct 20

Job Description

Position Type

Full time

Location(s):
IN.Bangalore.Office1

Position Details

The Ascendon Technical Support Specialist is accountable for supporting the applications delivered by the Ascendon Product Development Teams.

Below are the job requirements and main areas of accountability:

Roles and Responsibilities

An ability to work independently, with minimal assistance to solve problems
Excellent written and verbal communication skills with internal and external stakeholders
Excellent collaboration and organizational skills
Strong analysis and complex problem solving skills
Ability to diagnose & address application issues
High comfort level with context switching and multi-tasking
Ticket intake and triage; Troubleshoot, diagnose, triage application defects
Tight Incident Management procedures; Frequent updates, progress, transparency
Incident ownership from inception to resolution
Work with stakeholders to gather data and move issues to resolution
Respond to requests such as clarifying functionality and configuration and completing service requests
Monitoring and maintaining environments
Participating in the Application Support on-call rotation schedule

Qualification