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Technical Support Specialist I Jobs in Bangalore - CSG

Last Date 15 Dec 2020
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CSG - Job Details

Date of posting: 17 Oct 20
Position Type

Full time

Location(s):
IN.Bangalore.Office1

Position Details

The Ascendon Technical Support Specialist is accountable for supporting the applications delivered by the Ascendon Product Development Teams.

Below are the job requirements and main areas of accountability:

Roles and Responsibilities
  • An ability to work independently, with minimal assistance to solve problems
  • Excellent written and verbal communication skills with internal and external stakeholders
  • Excellent collaboration and organizational skills
  • Strong analysis and complex problem solving skills
  • Ability to diagnose & address application issues
  • High comfort level with context switching and multi-tasking
  • Ticket intake and triage; Troubleshoot, diagnose, triage application defects
  • Tight Incident Management procedures; Frequent updates, progress, transparency
  • Incident ownership from inception to resolution
  • Work with stakeholders to gather data and move issues to resolution
  • Respond to requests such as clarifying functionality and configuration and completing service requests
  • Monitoring and maintaining environments
  • Participating in the Application Support on-call rotation schedule

Qualification
  • 1+ years equivalent experience.
  • Working knowledge of SQL Databases, Caching concepts, Network and Infrastructure models
  • Experience with AWS Cloud Services, Postman, Elasticsearch, Kibana, JIRA and Remedy

Job Summary

Job Type : Full Time
Job Category : Diploma,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 yrs )

About CSG

CSG
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