Freshersworld does not charge any amount for job placement. Beware of fraudsters who ask you to pay on the pretext of giving a job. Know More

Post A Job

TECHNICAL SUPPORT SPECIALIST Jobs in Thrissur - MANAPPURAM COMPTECH AND CONSULTANTS LTD

TECHNICAL SUPPORT SPECIALIST

MANAPPURAM COMPTECH AND CONSULTANTS LTD
Expired

Posted: 02 May 17

Job Description

  • Respond to requests for technical assistance in person, via phone, electronically
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Administer help desk software
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Prepare activity reports
  • Inform management of recurring problems
  • Stay current with system information, changes and updates
  • Working with customers to identify problems and advising on the solution
  • Logging and keeping records of customer queries
  • Updating self-help documents so customers can try to fix problems themselves
  • STRONG English and Hindi fluency (both written and verbal) is mandatory

Job Particulars

Role others
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id299953
Locality Address
State Kerala
Country India

About Company

MACOM is an IT product and service company backed by Manappuram Group. We commenced operations in the year 2000 to address the needs of our internal group sister concerns and started addressing external clients from 2013. Headquartered in Thrissur, MACOM has nearly two decades of experience in providing cost-effective and high-quality it solutions and has a proven technology serving thousands of branches across India. The company offers a portfolio of comprehensive product suites and services for different verticals. Our pioneering technical innovations that we bring in our products and services are helping our clients stay ahead in the market. MACOM places high premium on quality and innovation. Through continuous innovation and stringent quality control, MACOM can deliver impeccable it solutions, which can empower businesses to leverage on technology and impel its growth. MACOM has the distinction of introducing many technological innovations for the NBFC sector setting an example for all other NBFCs in India to follow with its impeccable track record and affordable pricing MACOM has successfully built a group of highly satisfied clients. The company with a pool of talented workforce and, under the guidance of eminent leaders and visionaries, endeavors to realize its vision of becoming the number one technology services provider to its customers by constantly innovating and delivering better products and services and, participating only in those markets where we can contribute significantly.
Jobs By Location
Job & career videos
scroll-icon scroll-icon
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
ARE YOU A FRESHER? REGISTER NOW
Looking for your first Dream Job?
Update Resume
Upload Resume