Engineer Technical support Job in Cummins Technologies India Pvt. Ltd. at Pune

 Respond to Technician queries via phone or email regarding engine and PowerGen

diagnostics and performance issues.

 Perform Level 1 troubleshooting using diagnostic service manual and search portal of

Cummins.

 Accurately capture Technician queries and identify basic level troubleshooting.

 Escalate complex issues to Level 2/3 support teams with detailed documentation.

 Maintain logs of diagnostic sessions and resolutions while utilization key applications

including Salesforce and Genesys along with Cummins’ in-house applications.

 Ensure high-quality customer service and technical accuracy in every interaction.

Shift Timings – This role demands for suitable candidate to manage 24*7 operations –

Predominant night shift (4pm onwards)