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Technical support voice process Jobs in Chennai - Ceequence Technologies

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Technical support voice process
Ceequence Technologies
Ceequence Technologies
Last Date 30 Aug 2020
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Ceequence Technologies - Job Details

Date of posting: 01 Jul 20
Category Technology Field/Customer Support Services Group Job Family Help Desk Services Location Chennai, TN IN Schedule Experienced 
Job Description 
Essential Job Functions Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process. Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame. Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation. Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. Basic Qualifications High school diploma or G.E.D. One or more years of technical training in computer support preferred Two or more years of technical or customer support experience Experience working with company products and operating systems Experience with solving computer related problems Experience working with company escalation policy Other Qualifications Interpersonal skills to interact with customers and team members Good communication skills Organization skills to balance and prioritize work Analytical and problem solving skills Ability to work in a team environment Work Environment Office environment May require shift work

Job Summary

Job Type : Full Time
Job Category : Diploma,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 Years )

About Ceequence Technologies

Ceequence Technologies
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Ceequence Technologies recruiting Technical support voice process Experienced(0 to 3 Years) candidates candidates nearby Chennai.Ceequence Technologies vacancies for Technical support voice process is recruited through Written-test, Face to Face Interview etc.
Ceequence Technologies Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, 12th Pass (HSE), BFA, Vocational Training, PG Diploma, MSc, Certificate Course (ITI), Diploma, B.Com, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Chennai can apply for Technical support voice process position in Ceequence Technologies. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Ceequence Technologies recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Ceequence Technologies and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Ceequence Technologies and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Ceequence Technologies and near your city and get a secured career.