TECHNICAL VOICE SUPPORT Job in Cognizant at Chennai

TECHNICAL VOICE SUPPORT

Cognizant

1 Years

Not disclosed

Expired

Posted: 10 Sep 19

Job Description

TECHNICAL VOICE SUPPORT- PUNE

Chennai, Tamil Nadu, India

Job ID: 33370

Education – HSC & Any Graduate
Excellent written and verbal communications skills (English)
Excellent Troubleshooting skills, search skills, ability to approach problems logically Tier 1 production Application trouble shooting skills –Windows, Networking etc
Willing to work in 24X5 environment
Excellent Customer service skills
Customer service orientation and ability to work in a team
Good interpersonal and communication skills
Excellent soft skill, communications skills (voice & email) to handle customers across the globe
Good typing skills
Ensure on meeting daily KPIs
Receiving and making end user calls
Provide first level resolutions
Ticket creation/Categorization / Prioritization
Ticket escalation to respective Support Group
Incident resolution and recovery

Employee Status : Full Time Employee

Shift : Day Job

Job Particulars

Role it software engineer

Education 12th Pass (HSE), Any Graduate

Who can apply Experienced (1 Years)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id694574

Job Category IT/Software

Locality Address

State Tamil Nadu

Country India

About Company

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.Shift: Day Job

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