Job Description
Field Service Engineer – Roles & Responsibilities
Experience: Fresher
Location: Every District we have opening in Telangana and Andhra Pradesh (If selected, we'll let you know the Job location)
Head Office: Kukatpalli Y Junction, Hyderabad.
Job description
Attend assigned service calls as per the daily schedule / Google Sheet and acknowledge tasks on time.
Visit customer locations to inspect, diagnose, and repair machines to ensure smooth and uninterrupted operation.
Carry out machine installations, commissioning, and demonstrations as per company standards.
Respond to breakdown calls within the defined TAT and ensure quick resolution to minimize customer downtime.
Provide free, warranty, and paid services, and support the promotion of AMC services and spare parts sales.
Ensure proper technical guidance and training is given to customers for correct machine usage and basic troubleshooting.
Coordinate with the sales team by providing technical support during demos, customer meetings, and installations when required.
Act as a communication link between customers, internal teams, and foreign principals for technical clarifications and issue resolution.
Maintain accurate records by preparing and submitting Service Reports immediately after completing each service call.
Follow company SOPs, safety guidelines, and quality standards while performing service activities.
Plan daily visits efficiently and complete 3 to 5 customer visits per day as per KRA expectations.
Maintain tools, service kits, and spare parts properly and report requirements in advance.
Ensure high customer satisfaction through professional behavior, timely support, and effective problem-solving.
Role: Service Field Engineer
Industry Type: Industrial Equipment
Department: Service
Employment Type: Full Time, Permanent
Role Category: After-Sales Service & Repair
Education
UG: Any Qualification, 10th/PUC/ITI/Diploma
Note: Job location is across AP and Telangana in each and every district we have opening, hence you can give maximum references.
You have to understand the management instructions and work accordingly. Hence, the Qualifications do not matter for a humble candidate.
You can call us for more information.
Thanks & Regards
Giridhar Babu M
More information about this Technician Job
Please go through the below FAQs to get all answers related to the given Technician job
- What are the job requirements to apply for this Technician job position?
- Ans: A candidate must have a minimum of fresher as an Technician
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Technician is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Technician position?
- Ans: There are immediate 1 job openings for Technician in our Organisation.
Job Particulars
About Company
RRR Embro Solution is an Indian manufacturing and embroidery solutions company based in Hyderabad, Telangana. The company specializes in the production, supply, and service of embroidery and sewing machines, along with related products and services for the textile and garment industry.
