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Technician Technical Support Jobs in Bangalore - Dell Technologies

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Technician Technical Support
Dell Technologies
Technician Technical Support Jobs in Bangalore - Dell Technologies
Last Date 29 Feb 2020
This Job is Expired

Dell Technologies - Job Details

Date of posting: 19 Feb 20
Role Overview:

Responsible for selling warranty solutions & providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products. 
Verifies warranty entitlement and determines appropriate action.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. 
Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.

Role & Responsibilities:

  • Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
  • Owns customer issues from beginning to resolution (handles in place).
  • Assists customers by diagnosing problems and providing resolutions for technical and service issues.
  • Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
  • Recreates, identifies and provides input on unique or recurring customer problems.
  • Remains knowledgeable of Dell’s product line, current industry products and technologies.
  • Focuses on delivering a positive customer experience according to Dell standards.
  • Monitors and tracks issues to ensure accurate resolution. 

Candidate requirement:

  • Should be open to work in night shifts in a 24x7 environment.
  • Should have excellent communication skills in English.
  • Should have strong technical skills 

Educational Qualification:

  • Minimum Graduates in any stream. (10+2+3)
  • Undergraduates with at least 12 months of international call center / 24 months of domestic call center or any other work experience – full time experience.
Salary: 3 LPA - 4.5 LPA (Depends upon the individual experience.)

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Others
Hiring Process : Written-test, Face to Face Interview
Who can apply : Freshers

About Dell Technologies

About Dell Technologies.

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy),age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell

This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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Dell Technologies recruiting Technician Technical Support candidates nearby Bangalore.Dell Technologies vacancies for Technician Technical Support is recruited through Written-test, Face to Face Interview etc.
Dell Technologies Company recruits a lot of candidates every year based on the skills . The candidates with BSc, BCA, BE/B.Tech are selected to full fill the vacancies in Others job field. The candidates nearby Bangalore can apply for Technician Technical Support position in Dell Technologies. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Dell Technologies recruitment, candidates are mostly chosen for the department of Others . To learn more about the current jobs and other details, it is better to go through official site of Dell Technologies and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Dell Technologies and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Dell Technologies and near your city and get a secured career.