Technincal Engineer Jobs in Gurgaon - Falcon Smart Technologies

Technincal Engineer
Falcon Smart Technologies
2016 - 2018
0.6 Years
Falcon Smart Technologies
Last Date 20 Apr 2018

Falcon Smart Technologies - Job Details

Date of posting: 06 Apr 18

Here is the JD for the Support Engineer. 

Expected Experience: Minimum 6months of providing L1 Technical Support.

Job Description:

Key Skills:

  • Written skill
  • Listening skill
  • Verbal communication skill
  • Handling customer L1 calls
  • Providing resolution for tickets raised within SLA.
  • Willing to work in extended Night shift
  • Help in QA cycle while in day shift. (manual testing)
  • Providing technical support to different clients.
  • Help in upgrading the software
  • Knowing the product end to end
  • Regular update of knowledgebase/FAQ in the system
  • Basic RF knowledge for 2G, 3G, LTE, VoLTE, SIP, SmallCell, DAS
  • Give training to customers on different modules of the product
  • Raising of product bugs and tracking till closure            
Roles & Responsibilities
  • Learn the product while doing testing.
  • Managing both Major and Critical-severity incidents across the entire incident life-cycle in accordance with availability, resolution and restoration SLAs
  • Real Time & continuous follow-up with global support teams for Critical incident resolution. Manage and coordinate activities during overall ticket life cycle
  • Ensure Incident handling as per Incident Management Processes and Incidents are managed and resolved within SLA
  • Lead troubleshooting coordination on incidents to drive issues to fastest possible resolution and ensure internal escalation process and customer escalation processes are followed
  • Monitor existing tickets and escalate to management if in risk of missing the SLA
  • Share Critical & Major Incident Report to all the stakeholders of the Project
  • Service Alarms, Ticket Management, Emergency/Outage Handling for Falcon Smart Projects
  • Providing end to end resolution and RCA for all Major and Critical issues 

Hiring Process : Face to Face Interview, Telephonic Interview

Job Role : Others

About Falcon Smart Technologies

FalconSmart Technologies is a leader in Network Engineering Solutions. We solve our customers problems in a wide range of network engineering domains like  Network Build, Optimization, InBuilding, Small Cells, DAS, Macro, VoLTE, Video etc. to name a few. With headquarters in Plano, Texas and several independent global delivery and support centers spread globally, we are poised to become one of the top technology solutions companies. We take pride in working with some of the leading global players in the wireless industry. These esteemed customers have entrusted in us to deliver world class products, complex projects, and superior customer support to successfully enhance their technology and business leadership.
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us

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Falcon Smart Technologies recruiting Technincal Engineer Experienced(0.6 Years) candidates in Gurgaon. The Falcon Smart Technologies vacancies for Technincal Engineer is filled through Face to Face Interview, Telephonic Interview etc.
Falcon Smart Technologies jobs for Experienced(0.6 Years) candidates are very common in nature as the company recruits a lot of Experienced(0.6 Years) candidates every year based on the skills -Tech Support. The candidates with BE/B.Tech are selected to full fill the vacancies in Others job field. The Experienced(0.6 Years) candidates applying for Technincal Engineer should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Falcon Smart Technologies recruitment, Experienced(0.6 Years) candidates are mostly chosen for the department Others. To learn more about the current jobs and other details, it is better to go through official site of Falcon Smart Technologies and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Falcon Smart Technologies and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.