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TechOps Support Specialist Jobs in Hyderabad - About S&P Global Platts

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TechOps Support Specialist
About S&P Global Platts
About S&P Global Platts
Last Date 23 Aug 2020
This Job is Expired

About S&P Global Platts - Job Details

Date of posting: 25 Jun 20
Segment : S&P Global Platts



The Team

Design, develop and maintain editorial application platform for both internal as well as customer-facing solutions. The individual will contribute as part of existing team working closely with IT architects, tech leads, business analysts and quality assurance specialists.

The Impact :This is a hybrid role in-that it supports both 'grow-the-business' [Project] as well as 'run-the-business' [BAU] initiatives.

What's in it for you ?

When you work at Platts, the world's leading energy information provider, you get the best of a small company and a Fortune 500 corporation. With more than 900 employees in more than 15 offices spanning five continents, Platts has a highly diverse workforce, a global perspective, and a 'business casual' culture. As a subsidiary of S&P Global, Platts offers employees a competitive compensation program, a comprehensive benefits package, and a broad spectrum of professional development opportunities. As an employee of Platts and S&P Global, you are part of an organization with a long-standing legacy of journalistic independence and integrity, and a steadfast commitment to providing the markets with the highest quality, most timely and reliable information.

Responsibilities
  • Provide 24 x 7 round the clock support to Platts business partners utilizing shift patterns
  • Management of major incidents via conference call, email and instant messaging systems. Composing and sending major incident notifications to business partners.
  • Dealing with escalations in a timely manner to ensure issue is resolved to business partner's expectations.
  • Resolving logged IT incidents in order to restore service as quickly as possible using technical knowledge. Escalation of tickets to other technical teams as required
  • Responding to logged service requests, account administration, software installations and general application and server administration.
  • Composing technical knowledge base documents to be used within the team
  • Working with external vendors to resolve service related incidents
  • Connecting remotely to business partners computers to resolve issues
  • Server maintenance, monitoring, health checks, restarts, and BAU operational work
  • Provide real-time server support to the daily Market on Close process as well as participating on the associated conference call.
What We Are Looking For

Basic Qualifications :
  • Basic knowledge in AWS design and best practices
  • Basic knowledge in maintenance and support of all AWS functionality
  • Basic knowledge in operational Management of AWS system
  • Advanced knowledge of best practices in perimeter protection
  • Familiar with ticket management systems (ServiceNow preferred)
  • Familiar with monitoring systems (Cloud watch/Naemon preferred)
  • Windows OS including Active Directory and their operational configuration
  • Linux OS and their operational configuration
  • knowledge of Networking (TCP/IP, DNS, NAT)
  • knowledge in Webservers - IIS, Apache & Tomcat
  • Understanding of DevOps.
Other
  • Well-developed English verbal and written communication skills.
  • Candidate must be self-sufficient, driven, energetic with passion for technology, provide excellent customer support service, and have patience to work with technology teams with different levels of technical knowledge
  • Able to operate under pressure and in time sensitive support environments.
  • ITIL qualifications.
  • Degree level in an IT related field preferred

Job Summary

Job Type : Full Time
Job Category : Diploma,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 yrs )

About About S&P Global Platts

About S&P Global Platts:
At S&P Global Platts, we provide the insights; you make better informed trading and business decisions with confidence. We're the leading independent provider of information and benchmark prices for the commodities and energy markets. Customers in over 150 countries look to our expertise in news, pricing and analytics to deliver greater transparency and efficiency to markets. S&P Global Platts coverage includes oil and gas, power, petrochemicals, metals, agriculture and shipping.

S&P Global Platts is a division of S&P Global (NYSE: SPGI),which provides essential intelligence for individuals, companies and governments to make decisions with confidence.

This Job is Expired
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