Tele Caller - Customer Support Executive Jobs Opening in Dialmia business directory Pvt Ltd at Salem
Job Description
Job role: Tele caller - customer support Executive
Job Summary:
At Dialmia, we give priorities the act of enriching customer interaction over everything else. We’re looking for a skilled Tele caller to join as a customer service representative to enable the same. Tele caller work involves learning processes and scripts, so the ideal candidate will have to be a quick learner. Keen observation skills and the ability to gauge tiny important details through a phone conversation go a long way. The ideal tele caller candidate should be able to absorb customer feedback and make the customers feel heard while generating leads and meeting sales objectives.
Objectives of this role:
- Handle huge volumes of inbound and outbound calling.
- Remember scripts and customize them for the clients as per the situation while telecalling.
- Understand customer psyche and record both successful and unsuccessful sales methods.
- Foster relationships with existing clients, and build a rapport with potential clients.
- Make reports and documentation based on conversations that took place during telecalling.
- Report the analysis and observation to the team lead.
- Adhere to organizational guidelines and methodology while telecalling.
- Generate sales by making cold calls to active or old clients.
- Improve organizational efficiency through diligent observation skills as a telecaller.
- Help the company grow by finding opportunities in customer requirements.
- Resolve complaints, provide solutions and follow up with customers.
- Focus to achieve weekly and monthly based targets.
Responsibilities:
· Maintaining a positive, empathetic, and professional attitude toward customers at all times.
· Responding promptly to customer inquiries.
· Communicating with customers through various channels.
· Acknowledging and resolving customer complaints.
· Knowing our products inside and out so that you can answer questions.
· Processing orders, forms, applications, and requests.
· Keeping records of customer interactions, transactions, comments, and complaints.
· Communicating and coordinating with colleagues as necessary.
· Providing feedback on the efficiency of the customer service process.
· Ensure customer satisfaction and provide professional customer support.
More information about this Tele caller - customer support Executive Job
Please go through the below FAQs to get all answers related to the given Tele caller - customer support Executive job
- What are the job requirements to apply for this Tele caller - customer support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Tele caller - customer support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 14000 and 18000 Monthly. The Salary will depend on the interview. This Tele caller - customer support Executive is a Full Time in Salem.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Tele caller - customer support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Tele caller - customer support Executive position?
- Ans: There are immediate 1 job openings for Tele caller - customer support Executive in our Organisation.
Job Particulars
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