Tele Caller Jobs in Delhi - Ms. Watchful eye
Tele Caller
Job Description
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level
Job Particulars
About Company
About the Company
Watchful Eye is Coterie of passionate people who aim to provide quality healthcare in a way that is skin to care of your loved once. We believe health is at the core of happiness and binds a family, our care angles look after your health so that the bond between you and your family stays strong. We take extra to take care while tending to the needs of elders at home so that they can live and enjoy the green days of life.
Job Description
Managing large amounts of inbound and outbound calls in a timely manner and identify customers needs to clarify information, research every issue and providing solutions.
Duties and Responsibilities
1. Answering phones from customers professionally and responding to customer inquiries and complaints.
2. Providing the customer with the organization’s service and product information.
3. Handling and resolving customer complaints regarding product sales to customer service problems.
4. Following up complicated customer calls where required.
5. Recording details of customers, inquires, complaints, and action is taken.
6. Other duties as assigned.
