Tele-caller

ICFAI Foundation for Higher Education

1 to 3+ Years

100000 - 300000 Yearly

Apply Now Please Wait...

Posted: 01 Apr 25

Job Description

Job Description: Tele-caller

*Counsel students on various programs offered by ICFAI University.

*Counseling Students and parents about our courses.

*Clarifying the doubts of students and parents.

*Responsible to handle inbound and outbound calls, cold calling, and timely follow-ups

*Calling Leads and giving them information about programs offered by ICFAI University and generating walk inns.

*Managing fee structure programs.

*Generating references from students.

*Follow-ups and closing the inquiries into admissions

*Should have good communication skills, powerful convincing skills

*Should be active, capable to take initiative and target-oriented

*Qualifications: Graduation/Post Graduation in any discipline

* Languages : English and Hindi Mandatory (Other languages Optional)

Designation: Tele-caller (Female only)

Employment Type: Full Time

Experience: 1 year minimum

Location: Hyderabad

Requirement: 5 position

Salary: Up to 3 Lakhs

Key Responsibilities

Making Outbound Calls:
- Place outbound calls to potential customers or leads to promote the company’s products, services, or offers.
- Ensure all calls are made in a friendly, professional, and engaging manner.
- Introduce new products or services to prospective customers and explain their features and benefits.
Handling Inbound Calls:
- Answer incoming calls from customers or clients in a polite and efficient manner.
- Provide information regarding products, services, or promotions as requested by customers.
- Resolve customer queries and issues, or escalate them to higher authorities when necessary.
Lead Generation and Qualification:
- Generate new leads and potential sales opportunities by reaching out to cold and warm prospects.
- Qualify leads by assessing their interest and readiness to buy or use the company’s products and services.
- Collect customer data and maintain up-to-date records of contact information and interactions.
Sales and Upselling:
- Achieve sales targets by selling products or services during calls.
- Upsell additional services or products to customers based on their needs and interests.
- Promote special offers, discounts, or limited-time deals to increase sales.
Customer Service:
- Offer excellent customer service by addressing concerns, answering questions, and providing timely follow-ups.
- Maintain a positive and professional relationship with existing customers to ensure customer satisfaction.
- Ensure customers are happy with their purchases and help them with issues such as returns, exchanges, or cancellations.
Record Keeping:
- Maintain accurate and detailed records of customer interactions, transactions, and feedback.
- Use CRM software or other tools to log calls, follow-ups, and sales outcomes.
- Provide regular updates to supervisors or managers about call outcomes and leads generated.
Reporting and Feedback:
- Meet or exceed set performance targets, such as the number of calls made, leads generated, or sales closed.
- Report to management about sales metrics, customer feedback, and any issues encountered during calls.
- Provide feedback on customer preferences and market trends to help refine marketing or sales strategies.
Compliance and Standards:
- Ensure that all calls and sales activities comply with legal regulations and company policies.
- Maintain confidentiality of customer data and adhere to privacy policies.
- Follow quality standards for customer interactions and contribute to maintaining the company’s reputation.

More information about this Tele-caller Job

Please go through the below FAQs to get all answers related to the given Tele-caller job

What are the job requirements to apply for this Tele-caller job position?
- Ans: A candidate must have a minimum of 1 to 3+ year experience as an Tele-caller

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com
What are the salary requirements for this job?
- Ans: The salary range is between 100000 and 300000 Yearly. The Salary will depend on the interview. This Tele-caller is a Full Time in Hyderabad.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Tele-caller is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Tele-caller position?
- Ans: There are immediate 3 job openings for Tele-caller in our Organisation.