Tele Support Executive Jobs Opening in Softbeads Private Limited at Gumti, Kakadeo, kalyanpur, Kanpur
Job Description
WE ARE HIRING FOR TELE SUPPORT EXECUTIVE JOB
Key Responsibilities:
1. Customer Support:
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Provide assistance to customers via telephone, email, or live chat for inquiries related to products, services, or account issues.
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Resolve customer complaints, technical issues, and concerns in a timely and professional manner.
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Offer product/service information, troubleshooting steps, and guidance to ensure customer satisfaction.
2. Issue Resolution:
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Identify the root cause of customer issues and provide clear instructions or solutions.
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Escalate unresolved or complex issues to the relevant department or supervisor.
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Follow up with customers to ensure that their issues have been resolved satisfactorily.
3. Product/Service Knowledge:
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Stay updated with the latest products, services, and features offered by the company.
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Provide accurate information on product specifications, pricing, and availability.
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Guide customers on the usage of products or services and offer troubleshooting advice.
4. Data Entry and Documentation:
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Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.
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Update customer information and case statuses in CRM systems or databases.
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Ensure that all communications are logged properly for future reference and reporting.
5. Customer Retention and Satisfaction:
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Ensure high levels of customer satisfaction by providing personalized support.
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Build strong relationships with customers by offering exceptional service and support.
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Follow up with customers to gather feedback and identify areas for improvement.
6. Technical Support (if applicable):
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Assist customers with basic technical issues related to products or services (e.g., software installation, network connectivity).
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Troubleshoot and guide customers through technical problems step-by-step.
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If required, escalate technical issues to higher-level support teams or technical departments.
More information about this Tele Support Executive Job
Please go through the below FAQs to get all answers related to the given Tele Support Executive job
- What are the job requirements to apply for this Tele Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Tele Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BSc, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 8000 and 10000 Monthly. The Salary will depend on the interview. This Tele Support Executive is a Full Time in Kanpur.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Tele Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Tele Support Executive position?
- Ans: There are immediate 1 job openings for Tele Support Executive in our Organisation.
Job Particulars
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