Telecaller And Office Administrator - Hospitality Services Jobs Opening in Outstay Hotels at Navi Mumbai-Others, Navi Mumbai
Telecaller and Office Administrator - Hospitality Services
Outstay Hotels
Expired
Posted: 09 Feb 25
Job Description
Job Title: Telecaller and Office Administrator - Hospitality Services
Job Location: Seawoods, Navi Mumbai
Job Type: Full-time
Introduction:
We are seeking a dedicated and dynamic individual to join our team as a
Telecaller and Office Administrator for our hospitality services. This role
combines customer-facing telecalling duties with essential administrative and
data management tasks. The ideal candidate will be responsible for engaging
with customers over the phone, providing information, and supporting
administrative operations, including handling Excel sheets and office tasks to
ensure smooth day-to-day activities.
Key Responsibilities:
Telecalling Responsibilities:
- Make outbound calls to potential customers, leads, and existing clients to promote services and gather feedback.
- Address customer inquiries regarding services, prices, and other hospitality-related information.
- Follow up with potential clients who have shown interest in services.
- Manage customer accounts, ensure accuracy, and provide solutions to issues raised.
- Achieve and maintain telecalling targets and KPIs as set by management.
- Record and update customer interaction details in the CRM or relevant systems.
Administrative and Office Support:
- Manage office supplies, ensure adequate stock, and place orders when necessary.
- Organize and maintain office files, documents, and records in an efficient and accessible manner.
- Handle office correspondence, including emails, phone calls, and physical mail.
- Assist with the preparation and management of reports, presentations, and other documentation.
Excel & Data Management:
- Maintain and update customer databases, spreadsheets, and records with accuracy.
- Prepare and manage Excel reports related to customer data, sales performance, and service statistics.
- Analyze data and provide insights to help improve service delivery.
- Track and report daily, weekly, and monthly performance metrics as required by the team.
Additional Duties:
- Assist in organizing meetings, events, or bookings as part of hospitality services.
- Coordinate with team members and other departments for smooth execution of tasks.
- Provide excellent customer service by addressing any issues and escalating where necessary.
Required Skills & Qualifications:
- Proven experience in telecalling, customer service, or a related field (preferably in hospitality).
- Strong proficiency in Microsoft Office, especially Excel (formulas, data analysis, pivot tables, etc.).
- Knowledge of office administration and office management systems.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to multitask and manage time effectively.
- Ability to work independently and as part of a team.
- A proactive, customer-oriented mindset with a focus on quality service.
- Prior experience in the hospitality industry is a plus.
Education:
- High School Diploma or equivalent (Bachelor's degree is preferred).
Benefits:
- Competitive salary and performance-based incentives.
- Opportunity to grow and develop within the company.
- Training and development programs.
How to Apply:
Please send your resume and a cover letter detailing your experience and
interest in the role to us.
More information about this Telecaller and Office Administrator - Hospitality Services Job
Please go through the below FAQs to get all answers related to the given Telecaller and Office Administrator - Hospitality Services job
- What are the job requirements to apply for this Telecaller and Office Administrator - Hospitality Services job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller and Office Administrator - Hospitality Services
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BHM, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 8000 and 10000 Monthly. The Salary will depend on the interview. This Telecaller and Office Administrator - Hospitality Services is a Full Time in Navi Mumbai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller and Office Administrator - Hospitality Services is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller and Office Administrator - Hospitality Services position?
- Ans: There are immediate 1 job openings for Telecaller and Office Administrator - Hospitality Services in our Organisation.
Job Particulars
Role bpo telecaller
Who can apply Freshers
Hiring Process Walk - In, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2616245
Job Category Diploma , BPO , BSc/BCA/BBM
Locality Address Navi Mumbai-Others
State Maharashtra
Country India
About Company
Outstay Hotels & Apartments is an accommodation option, typically offering both hotel rooms and serviced apartments located in Navi Mumbai, India. The facility offers amenities like air-conditioned rooms with balconies, free Wi-Fi, private bathrooms, room service, 24-hour front desk support and free private parking for guests. Serviced apartments, such as those provided by Outstay, are generally designed to cater to longer stays and offer more home-like amenities, like kitchenettes, which provide guests with a more flexible and comfortable experience compared to traditional hotel rooms.
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