Telecaller - Inbound/Outbound Jobs Opening in Mohit Technical Solutions at C Scheme, Raja Park, Jaipur-Others, Jaipur, Bhilwara, Sikar
Telecaller - Inbound/Outbound
Job Description
Key Responsibilities
1. Outbound Calling (Sales & Promotions)
Make outbound calls to potential customers based on provided leads or cold data.
Explain products or services in detail to generate interest or close sales.
Schedule appointments, follow up on previous interactions, and handle objections effectively.
Record details of customer interactions and maintain accurate lead records in CRM systems.
Meet or exceed daily/weekly/monthly sales or outreach targets set by the manager.
2. Inbound Calling (Customer Support & Queries)
Answer incoming calls promptly and professionally.
Assist customers with product or service-related inquiries.
Troubleshoot basic issues or escalate complex problems to senior teams.
Provide accurate information on pricing, availability, billing, or other service features.
Log customer feedback and report recurring issues to relevant departments.
3. Customer Relationship Management
Build and maintain a positive relationship with customers through polite and efficient communication.
Understand customer needs and offer suitable solutions or alternatives.
Handle customer complaints calmly and effectively, ensuring issues are resolved or escalated properly.
Follow up with customers to ensure satisfaction and encourage repeat business or renewals.
4. Documentation and Reporting
Maintain call records, customer databases, and daily call logs accurately.
Generate basic reports on call outcomes, complaints, and customer responses.
Share key customer insights with the team to improve product offerings or customer service quality.
5. Product Knowledge
Stay updated with the company’s product or service portfolio.
Be able to answer questions about specifications, benefits, pricing, and availability.
Attend training sessions and team meetings to stay informed of changes or promotions.
6. Team Coordination
Coordinate with the sales or service team to transfer leads or follow up on customer requirements.
Share call updates or critical customer inputs during team briefings or reviews.
Support colleagues during peak times or assist with training new team members when required.
Required Skills and Competencies
Excellent Communication: Fluent in English and local languages; clear speech, polite tone.
Persuasive Abilities: Ability to influence customers and pitch products effectively.
Customer Service Orientation: Strong listening skills, patience, and a helpful attitude.
Basic Computer Knowledge: Familiarity with call center software, CRM systems, and data entry tools.
Time Management: Ability to manage call volumes and work within strict schedules.
Problem-Solving Skills: Capable of handling customer complaints and resolving issues independently or with team support.
Multitasking: Ability to manage conversations while logging data or switching between applications.
Emotional Intelligence: Ability to handle rejection, remain calm under pressure, and stay motivated.
More information about this Telecaller - Inbound/Outbound Job
Please go through the below FAQs to get all answers related to the given Telecaller - Inbound/Outbound job
- What are the job requirements to apply for this Telecaller - Inbound/Outbound job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller - Inbound/Outbound
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE), 10th Pass (SSC)
- What are the salary requirements for this job?
- Ans: The salary range is between 12000 and 15000 Monthly. The Salary will depend on the interview. This Telecaller - Inbound/Outbound is a Full Time in Jaipur, Bhilwara, Sikar.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller - Inbound/Outbound is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller - Inbound/Outbound position?
- Ans: There are immediate 1 job openings for Telecaller - Inbound/Outbound in our Organisation.
Job Particulars
About Company
Jaipur 
Freshers 
Salary not disclosed 
12th Pass (HSE)
Jaipur
0 to 2 Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, 12th Pass (HSE)
Jaipur
Freshers
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Jaipur
Freshers
Salary not disclosed
B.Com, BA, 12th Pass (HSE)
Jaipur
Freshers
Salary not disclosed
B.Com, B.Pharm, BA, BBA/BBM, BSc
Jaipur
Freshers
Salary not disclosed
BA, Other Graduate
Jaipur
Freshers
Salary not disclosed
BA
Jaipur
Freshers
Salary not disclosed
BA
Jaipur
0 to 2 Years
Salary not disclosed
BA 
