Job Description
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level
- Ready to learn new things
- Adjustable in office environment
- Ready to work under pressure
Job Particulars
Role bpo telecaller
Who can apply Freshers and Experienced (0 to 2 Years )
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1367539
Job Category BPO
Locality Address Dwarka
State Delhi
Country India
About Company
Cold Calling & sourcing fresh business.
Data mining.
Understand requirements & fixing appointment.
Coordinating between wealth manager & client.
Brief client about Mutual Fund, shares and General Insurance(car insr/health insr).
Client /prospect profiling.
Record keeping of client database.
Convert leads into sales.
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