Telecaller Jobs in Kolkata - Globez Global P Ltd

Job Responsibilities:

• Converts inquiries into sales by answering inbound telephone calls.
• Telemarketing Representative

Job Duties:

• Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialling systems, and other telecommunications technologies.
• Influencing customers to retain or buy product or service by following a prepared script to give product reference information.
• Documents transactions by completing forms and record logs.
• Regular checks and follow ups to the customers, sending bulk SMSs.
• Keeping track of all the called up customers.
• Maintains database by entering, verifying, and backing up data.
• Keeps equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs.
• Maintains operations by following policies and procedures; reporting needed changes.
• Maintains quality service by following organization standards.
• Maintains technical knowledge by attending educational workshops; reviewing publications.
• Contributes to team effort by accomplishing related results as needed.
• Reporting to the immediate supervisor or the team lead with the work status