Telecaller Jobs Opening in A Leading Company at Salt Lake, Kolkata
Telecaller
A Leading Company
0 Years 
13100 - 16400 Monthly Please Wait... ![animated wait]()
Posted: 07 May 25
Job Description
WE ARE HIRE MULTIPLE CANDIDATES FOR Telecaller - Voice Process L2
Any rotational 9hr login, including break of 1 hr.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
Any rotational 9hr login, including break of 1 hr.
6days working 1 day week off rotational
Good English communication required
Good English communication required
HS + Graduate all are welcomed
Salary - 13100 inhand 15000 ctc for freshers.
16400 inhand 18000 ctc for min 6 month on paper experience in BPO.
Rotational shift and 1 week off
Salary - 13100 inhand 15000 ctc for freshers.
16400 inhand 18000 ctc for min 6 month on paper experience in BPO.
Rotational shift and 1 week off
Key Responsibilities:
1. Handling Inbound & Outbound Calls:
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Attend customer calls promptly, following standard scripts and personalized communication.
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Initiate outbound calls for follow-ups, surveys, lead conversions, or service reminders.
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Address customer inquiries, concerns, and requests in a professional and efficient manner.
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Escalate critical or unresolved issues to senior support or relevant departments when necessary.
2. Level 2 Query Resolution:
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Handle escalated customer complaints or complex queries requiring product/service knowledge.
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Troubleshoot problems by understanding the issue thoroughly and offering precise solutions.
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Provide accurate information related to products, services, pricing, billing, or procedures.
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Update customers on the resolution process, timelines, and final status.
3. Quality & Compliance:
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Follow company communication protocols and adhere to industry-specific compliance standards (e.g., DNC list, data protection policies).
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Ensure high call quality, including tone, clarity, empathy, and accuracy of information.
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Maintain customer confidentiality and ensure data security in every interaction.
4. CRM & Data Management:
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Log call details, follow-up notes, and customer feedback accurately in the CRM system.
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Update and maintain customer records in real-time for seamless team coordination.
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Generate reports on call outcomes, issue trends, and customer satisfaction ratings.
5. Support to Junior Agents:
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Provide assistance and guidance to Level 1 (L1) telecallers when handling difficult queries.
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Share knowledge, call handling tips, and process updates with team members.
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Participate in peer training sessions and contribute to ongoing process improvements.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE), Other Graduate, Other Post Graduate
- What are the salary requirements for this job?
- Ans: The salary range is between 13100 and 16400 Monthly. The Salary will depend on the interview. This Telecaller is a Full Time in Kolkata.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
Job Particulars
Role bpo telecaller
Education Diploma, BA, 12th Pass (HSE), Other Graduate, Other Post Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2670741
Locality Address Salt Lake
State West Bengal
Country India
About Company
We are hired multiple candidates as per our clints requirements and dedicated to gave everyone a job opportunities
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