Telecaller Jobs Opening in Aarush Consultant and services at Ghansoli, Navi Mumbai
Telecaller
Job Description
Job Overview
A Telecaller is responsible for making outbound and handling inbound calls to prospective or existing customers to promote products or services, generate leads, and provide customer support. Telecallers are an integral part of the sales and marketing team, acting as the first point of contact between the company and its clients.
The ideal candidate should have excellent communication skills, a persuasive personality, and the ability to work under targets. This position is suitable for freshers and experienced professionals aiming for a career in sales, marketing, or customer service.
Key Responsibilities
1. Outbound Calling
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Make high-volume outbound calls to prospective customers using company databases or leads.
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Introduce products or services, explain features and benefits clearly, and address initial customer queries.
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Follow approved call scripts while maintaining a professional and persuasive tone.
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Generate sales leads, appointments, or service inquiries.
2. Inbound Call Handling
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Answer incoming calls from customers seeking information or assistance.
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Provide accurate information on products, services, or promotions.
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Resolve queries promptly or escalate complex issues to senior staff.
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Maintain a friendly, professional, and helpful communication style.
3. Lead Generation & Follow-Up
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Identify potential clients and qualify leads based on interest and requirements.
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Conduct follow-up calls to convert leads into confirmed sales or appointments.
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Maintain records of call outcomes, client information, and follow-up schedules.
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Assist in creating new opportunities by cross-selling or upselling services.
4. Customer Relationship Management
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Build and maintain positive relationships with customers to encourage repeat business.
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Listen actively to understand customer needs and provide suitable solutions.
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Gather feedback and suggestions to improve customer satisfaction and service quality.
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Ensure high levels of professionalism and reliability in all customer interactions.
5. Documentation & Reporting
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Record call details, customer interactions, and lead status in CRM or Excel.
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Prepare daily, weekly, and monthly reports on call volume, lead generation, and conversions.
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Monitor call outcomes to identify trends, improve processes, and enhance performance.
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Maintain accurate and updated data for future follow-ups.
6. Collaboration with Teams
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Coordinate with sales, marketing, and operations teams to ensure seamless workflow.
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Share insights from customer interactions to help improve products, services, or campaigns.
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Participate in team meetings and training sessions to enhance calling techniques and product knowledge.
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Support team objectives and contribute to overall business growth.
7. Meeting Targets
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Achieve daily, weekly, and monthly targets for calls, lead generation, and conversions.
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Continuously improve calling techniques and customer engagement strategies.
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Demonstrate goal-oriented behavior, persistence, and resilience in a high-volume calling environment.
Required Skills and Competencies
Technical Skills
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Basic proficiency in MS Office (Word, Excel) for reporting and data management.
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Familiarity with CRM software like Zoho, Salesforce, or HubSpot.
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Ability to handle multi-line telephone systems efficiently.
Core Competencies
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Excellent Communication: Clear articulation and fluent in English and/or local languages.
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Persuasion & Negotiation: Ability to convince potential customers effectively.
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Customer Service Orientation: Focus on delivering a positive customer experience.
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Time Management: Handle multiple calls, follow-ups, and administrative tasks efficiently.
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Problem-Solving Skills: Manage objections and resolve customer queries tactfully.
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Target-Driven Mindset: Consistently meet or exceed assigned targets.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of 0 to 3+ year experience as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA, Other Graduate, Other Post Graduate
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
Job Particulars
About Company
Navi Mumbai 
Freshers 
Salary not disclosed 
Diploma, BA, 12th Pass (HSE)
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B.Com, BA, BBA/BBM, 12th Pass (HSE), Other Graduate
Navi Mumbai
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Freshers
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12th Pass (HSE)
Navi Mumbai
0.6 to 1 Years
Salary not disclosed
12th Pass (HSE) 
