Telecaller Jobs Opening in Arnav Telecom Private Limited at Garia, Kolkata
Telecaller
Job Description
1. Gather information
Key Responsibilities:
1. Outbound Calling
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Make a high volume of outbound calls daily to prospective or existing customers using a predefined script or sales pitch.
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Contact individuals from databases, marketing lists, or leads generated by campaigns and inquiries.
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Introduce and explain the company’s products, services, offers, or promotions in a clear, engaging, and persuasive manner.
2. Lead Generation and Conversion
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Identify and qualify leads based on specific criteria such as interest level, purchasing power, or product relevance.
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Encourage prospects to take the next steps, such as scheduling a consultation, making a purchase, signing up for a demo, or visiting the store/office.
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Follow up with potential customers who have shown interest but not yet converted.
3. Customer Interaction and Relationship Building
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Maintain a polite, professional, and friendly tone with all customers during every interaction.
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Build rapport and trust through active listening and empathetic communication.
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Handle inquiries, provide relevant information, and resolve basic customer issues or objections.
4. CRM and Data Management
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Record and update customer information, call outcomes, and feedback accurately in the Customer Relationship Management (CRM) system or spreadsheets.
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Track call activity, lead progress, and follow-up schedules.
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Maintain call logs and submit daily/weekly performance reports to supervisors.
5. Feedback and Collaboration
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Relay customer feedback and insights to sales, marketing, or customer support teams for improvement in processes or offerings.
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Collaborate with team members to strategize on campaign improvements or sales tactics.
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Participate in meetings, product training, and skill development programs regularly.
6. Compliance and Professional Conduct
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Follow company policies, ethical standards, and data protection regulations during all customer interactions.
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Avoid aggressive or misleading tactics; maintain transparency and honesty in communication.
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Ensure that calls are conducted respectfully and that customer preferences (e.g., do-not-call requests) are honored.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
Job Particulars
About Company
PF & ESI facility available
