Telecaller Jobs Opening in Astute management solution & service pvt ltd at Ashram Road, Ahmedabad
Telecaller
Job Description
Key Responsibilities:
1. Outbound Calling
-
Call prospective customers from provided databases or leads.
-
Explain the company's products or services clearly and persuasively.
-
Convince potential customers to engage in a sale, schedule a meeting, or request a demo.
-
Follow predefined scripts while also tailoring the conversation based on customer responses.
2. Inbound Call Handling
-
Receive and manage incoming calls from existing or prospective clients.
-
Resolve customer queries, provide relevant product or service information, and address complaints.
-
Ensure professional, courteous, and timely responses to all inquiries.
3. Lead Generation and Follow-up
-
Identify customer interest and capture relevant details for sales leads.
-
Schedule follow-up calls for interested prospects and maintain timely communication.
-
Track and update lead status in CRM systems or call logs.
-
Meet daily, weekly, and monthly lead generation or conversion targets.
4. Customer Relationship Management
-
Build and maintain positive relationships with customers through consistent communication.
-
Ensure customers feel valued and supported at every interaction.
-
Take initiative to go the extra mile in customer service and engagement.
5. Documentation and Reporting
-
Maintain accurate and updated records of calls made, lead status, outcomes, and remarks.
-
Record feedback from customers and report any issues or insights to supervisors.
-
Prepare daily or weekly reports summarizing calls, conversions, and challenges faced.
6. Sales Support (If Applicable)
-
Support the field sales team by booking appointments and qualifying leads.
-
Provide information about current promotions, offers, and new products.
-
Assist in post-sale processes such as payment follow-up, documentation, or customer onboarding.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 10th Pass (SSC)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
