Telecaller Jobs Opening in Avante Enterprises at Palasia Square, Indore
Telecaller
Job Description
Introduction
A Telecaller is a vital part of a company’s sales, customer support, and communication strategy. They act as a bridge between the organization and customers, ensuring smooth communication, generating leads, resolving customer queries, and promoting products or services. Telecallers are commonly employed in sectors like BPOs, real estate, banking, e-commerce, insurance, education, healthcare, retail, and service industries.
The role demands excellent communication skills, patience, persuasive abilities, and a customer-centric approach. A successful telecaller represents the company professionally and contributes significantly to customer satisfaction, business growth, and revenue generation.
Key Responsibilities
1. Outbound Calling
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Contact potential customers to promote products, services, or offers.
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Generate leads and set up appointments for the sales team.
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Follow company-provided scripts or guidelines while interacting with customers.
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Handle cold calls and warm leads to convert prospects into customers.
2. Inbound Calling
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Answer incoming calls from customers regarding inquiries, complaints, or requests.
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Provide accurate product or service information to callers.
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Resolve customer issues or escalate them to relevant departments if necessary.
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Ensure a polite and professional tone while addressing concerns.
3. Customer Relationship Management (CRM)
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Maintain an updated database of customer information, leads, and follow-up details.
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Log all call interactions, discussions, and outcomes in the company’s CRM system.
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Build and maintain long-term relationships with customers to enhance retention.
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Update customers on new products, offers, or company policies.
4. Sales & Lead Generation
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Meet or exceed daily, weekly, and monthly sales targets set by the company.
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Convert inquiries into successful sales opportunities.
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Cross-sell and up-sell products or services to increase revenue.
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Follow up with potential leads through calls, messages, and emails to close deals.
5. Complaint Handling & Problem Solving
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Listen carefully to customer complaints and provide effective solutions.
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Ensure issues are resolved within the given time frame.
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Maintain a positive attitude and calm approach while dealing with difficult customers.
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Coordinate with other departments to resolve service-related concerns.
6. Reporting & Coordination
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Prepare daily, weekly, and monthly reports on calls made, leads generated, and sales achieved.
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Work closely with the sales, marketing, and support teams to improve conversions.
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Participate in team meetings and training sessions to stay updated on products and techniques.
Required Skills & Competencies
1. Communication Skills
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Excellent verbal and listening skills in the required language(s).
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Ability to convey information clearly and persuasively.
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Proficiency in English, Hindi, or regional languages depending on the target market.
2. Customer Handling Skills
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Ability to handle various types of customers politely and professionally.
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Patience in dealing with difficult situations and objections.
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Empathy and active listening to understand customer needs effectively.
3. Sales & Negotiation Skills
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Confidence in persuading potential customers.
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Knowledge of sales techniques, objection handling, and closing strategies.
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Goal-oriented mindset to meet revenue targets consistently.
4. Technical Skills
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Familiarity with computers, CRM software, and telecalling systems.
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Basic knowledge of MS Office tools for reporting and documentation.
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Ability to use automated dialers and data management platforms.
Educational Qualifications
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Minimum Qualification:
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10th Pass or 12th Pass (depending on company requirements).
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Preferred Qualification:
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Graduation in Business Administration, Marketing, or Communication is an added advantage.
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Language Skills:
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Proficiency in local, regional, or English language based on the job profile.
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More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of 06 Months to 3 year experience as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE), 10th Pass (SSC)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
