Telecaller Jobs Opening in Avenues Pvt Ltd at Adikmet, Ameerpet, Balanagar, Hyderabad
Job Description
Job Summary:
The Telecaller is responsible for making outbound and receiving inbound calls to and from customers, prospects, or clients to promote products, generate leads, follow up on inquiries, or provide support and assistance. This role is crucial in building and maintaining positive customer relationships, achieving sales targets, and contributing to the company's growth.
A Telecaller must be an excellent communicator, persuasive, and able to handle rejection professionally. The ideal candidate should be patient, organized, confident, and capable of working independently or in a team environment.
Key Responsibilities:
1. Outbound Calling
-
Make a high volume of daily outbound calls to potential customers using a prepared script or pitch.
-
Explain the features, advantages, and benefits of the company’s products or services clearly and convincingly.
-
Generate interest, qualify leads, and schedule follow-up calls or appointments.
-
Update and maintain call records in the CRM or call management software.
2. Inbound Call Handling
-
Receive calls from customers or prospects and respond to inquiries about products, services, offers, or issues.
-
Provide accurate information, resolve basic complaints, and escalate complex queries to the relevant departments.
-
Ensure a polite, helpful, and professional tone throughout all interactions.
3. Lead Generation and Conversion
-
Identify potential customers and understand their needs and preferences.
-
Encourage prospects to make purchases or subscribe to services by presenting appropriate solutions.
-
Achieve or exceed daily/weekly/monthly sales or call targets.
-
Maintain a strong conversion rate by closing leads effectively.
4. Follow-up and Customer Retention
-
Follow up on previous interactions, quotations, or promotional campaigns.
-
Remind customers about renewals, pending payments, or upcoming offers.
-
Maintain long-term relationships by offering excellent after-sales service.
5. Record Keeping and Reporting
-
Maintain accurate and up-to-date customer information in the database.
-
Log all call details, outcomes, and follow-up actions.
-
Prepare daily or weekly call reports and submit them to the supervisor.
6. Team Coordination and Collaboration
-
Coordinate with sales, marketing, customer service, or operations teams to ensure customer needs are met.
-
Participate in team meetings and training sessions to stay updated on product knowledge and call handling techniques.
-
Share feedback from customers to help improve products, services, and processes.
Key Skills and Competencies:
-
Communication Skills: Excellent verbal communication in English / Hindi / Regional language, clear speech, and a friendly tone.
-
Persuasion and Negotiation: Ability to convince customers and handle objections tactfully.
-
Customer Service Orientation: Patient, empathetic, and focused on solving customer issues.
-
Listening Skills: Ability to actively listen, understand needs, and respond appropriately.
-
Confidence and Self-Motivation: Self-driven with a positive attitude, even in high-pressure or repetitive tasks.
-
Basic Computer Skills: Proficient in using MS Office, CRM systems, and dialing software.
-
Time Management: Ability to manage time efficiently and handle high call volumes effectively.
-
Team Player: Ability to collaborate and work well with others toward shared goals.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
Job Particulars
About Company
Hyderabad 
1 to 2 Years 
Salary not disclosed 
Diploma, BA, 12th Pass (HSE)
Hyderabad
0 to 3+ Years
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Hyderabad, Ranga Reddy
0.6 Years
Salary not disclosed
Diploma(Front Office)
Hyderabad
1 to 2 Years
Salary not disclosed
BA, BBA/BBM
Hyderabad
Freshers
Salary not disclosed
12th Pass (HSE)
Hyderabad
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
Hyderabad
Freshers
Salary not disclosed
12th Pass (HSE)
Hyderabad
Freshers
Salary not disclosed
BA
Hyderabad
Freshers
Salary not disclosed
10th Pass (SSC)
Hyderabad
0 to 2 Years
Salary not disclosed
Diploma, B.Com, BA, BCA, 10th Pass (SSC), 12th Pass (HSE)
Hyderabad
0.6 to 3 Years
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE), Vocational Training
Hyderabad
Freshers
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Hyderabad
Freshers
Salary not disclosed
B.Com, BA, BE/B.Tech
Hyderabad
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BSc
Hyderabad
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Hyderabad
Freshers
Salary not disclosed
Any Graduate
Hyderabad, Delhi, Mumbai
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Hyderabad
Freshers
Salary not disclosed
Any Graduate
Hyderabad, Pune, Kolkata
Freshers
Salary not disclosed
12th Pass (HSE)
Hyderabad
Freshers
Salary not disclosed
BA, 12th Pass (HSE) 
