Key Responsibilities:
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Handle inbound/outbound customer calls professionally and efficiently.
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Provide accurate information about products or services.
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Resolve customer queries and ensure high satisfaction levels.
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Maintain customer data and update records in the CRM system.
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Achieve daily/weekly targets and contribute to team goals.
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Follow communication scripts, policies, and procedures.
Skills Required:
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Excellent communication and interpersonal skills.
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Fluency in English and Hindi (additional languages are a plus).
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Basic computer knowledge and typing skills.
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Ability to handle pressure and multitask effectively.
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Positive attitude and good listening skills.
